Technical Support Specialist German Speaker
Surgo PTY Ltd · South Africa · posted today ago
Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.
About this role
We are looking for Technical Support Specialist - this is a WFH opportunity
As a Customer Service Associate (CSA) - Network Operator, you will play a crucial role in providing outstanding support to customers. You will handle network-related inquiries and issues while leveraging your IT and network knowledge to ensure effective resolution.
Key Responsibilities:
- Provide high-quality customer support for network-related issues and inquiries.
- Manage and resolve network issues, utilizing your IT and network expertise.
- Support ticketing processes and ensure timely resolution of customer concerns.
- Coordinate with network engineering teams to address customer network needs.
- Demonstrate strong customer orientation and multitasking abilities.
- Effectively communicate with customers, providing clear and timely updates.
- Apply time management skills to prioritize tasks and achieve results.
Qualifications:
- 1-2 years of experience in a similar role, preferably within telecom or ticketing processes.
- Strong background in IT and customer support, with a solid understanding of network knowledge.
- CISCO certification is preferred.
- Proficiency in network engineering for customer networks.
- Excellent customer orientation, multitasking skills, and time management abilities.
- Result-oriented with strong communication skills.
- Fluent in German and English at a C1 level.
Remuneration:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and dynamic work environment.
Originally posted on Himalayas
