Senior Director, Creditors Rights Service & Delivery

Proof · United States · $175k – $250k · posted today ago

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About this role

We're Proof, a high-growth company in the legal tech industry, founded in 2017. We've built a best-in-class platform trusted by thousands of law firms across the United States for Service of Process, the formal delivery of legal documents, and E-Filing. We connect law firms with process servers and enable electronic court filing, delivering over 60,000 documents per month through a network of about 2,000 contracted process servers. We're working to make the legal system more efficient, transparent, and accessible than it's traditionally been.

About the Role

Proof's Creditors Rights business is scaling quickly, and we're looking for a builder to own delivery end-to-end. As Senior Director, Creditors Rights Service & Delivery, you'll build and run the teams responsible for discovery, scoping, implementation, and filing across every new and expanding account. This is a build-and-run role: you'll define the operating model as much as you execute against it, working hands-on while the function is still taking shape. It's a chance to build the infrastructure behind a high-growth, mission-critical part of our business from the ground up.

What You'll Do

You'll own remote discovery, scoping, and implementation for all new and expansion Creditors Rights accounts.
You'll serve as the subject matter expert for Creditors Rights service delivery, translating legal and procedural nuance into scalable operational process.
You'll design, document, and continuously refine the end-to-end workflow, from discovery through scoping, implementation, and filing.
You'll own remote research into new suit and affidavit filing requirements, keeping pace with jurisdictional and procedural changes.
You'll build the infrastructure (workflows, tooling, documentation, training) needed to take the business from foundational to scaled.
You'll establish quality control, SLAs, and productivity benchmarks for a function that's still being built.
You'll partner directly with Sales on new business handoffs, setting clear scoping and expectations from the start.
You'll own the third-party vendor-managed filing relationship, including performance, quality, and escalation management.
You'll manage caseload and client escalations directly when needed. This is a roll-up-your-sleeves role, not a purely oversight one.
You'll report on delivery performance, bottlenecks, and scaling readiness to senior leadership.
You'll collaborate cross-functionally with Litigation Support, Server Network, other Service Delivery pillars, and Product/Tech to align Creditors Rights into the broader operating model.

What You'll Bring

Deep subject matter expertise in Creditors Rights practice and procedure (discovery, scoping, filing requirements, jurisdictional nuance).
Proven experience building operational process from scratch, comfortable operating without a fully mature playbook.
A track record leading and scaling delivery teams in a legal services, legal tech, or similar operations environment.
Experience managing third-party vendor relationships tied to filing or similar operational delivery.
Comfortable operating in a matrixed structure, including managing a dotted-line technical resource jointly with Product/Tech.
Strong project and process design skills, able to both architect a scalable model and execute against it personally.
High tolerance for ambiguity and a bias toward action (this role isn't suited to a purely strategic operator).
Experience partnering closely with Sales on new business implementation.