Sales and Support Co-Ordinator
About this role
About Fat Karting League (FKL)
FAT Karting League is a global arrive-and-drive electric karting league for drivers aged 5–17. Founded by former Ferrari F1 engineer Rob Smedley, we’re building a new generation of motorsport that puts talent, development and competition first.
As a growing organisation, we’re building more than just a karting league. With plans to expand into other areas of motorsport, we’re creating opportunities for people who want to grow with the business and develop their careers as we scale. We’re looking for driven individuals who thrive in fast-paced, energetic settings, take pride in high standards, and are motivated by responsibility, progression, and being part of something that’s moving forward.
With regions across the UK, US and Germany, we're growing quickly and building a brand that sits at the intersection of motorsport, technology, competition and youth development.
We combine commercial focus with high standards, ownership, and a clear drive for performance. Our environment is dynamic, hands-on, and built for people who are hungry to grow, take responsibility, and help shape a business that’s still being written.
We’re looking for individuals who are motivated by progress, comfortable in a fast-moving, evolving environment, and ready to play a meaningful role in a group that values initiative, teamwork, and continuous improvement.
About the role
We’re looking for a Sales & Support Co-ordinator to help keep our sales and customer support team running smoothly.
You’ll be responsible for managing the customer inbox, keeping the sales team on track with their daily targets, supporting the team with questions and helping make sure customer issues are resolved quickly.
You’ll also provide customer-facing insight into commercial decisions, helping the wider business understand how changes will impact customers and how best to communicate them.
Responsibilities
Customer Support
Manage and stay on top of the customer support inbox, working towards a 24-hour response SLA
Help to respond to edge case customer enquiries and resolve issues where possible
Monitor outstanding enquiries and follow-ups to make sure nothing is missed
Identify recurring customer questions or issues and feed these back to the wider team
Sales Team Support
Monitor the sales team's daily calling activity and help ensure calling targets are being achieved
Keep track of team performance and flag any issues or gaps
Be on hand to answer sales and customer support questions from the team
Help the team follow the correct processes and use our systems effectively
Support the team with more complex customer or sales queries
Monitor calls to make sure the right messaging is being shared, giving guidance and feedback where their sales technique could be improved
Customer & Commercial Support
Provide customer-facing input into commercial decisions, helping the business understand how changes may affect customers
Share customer feedback, trends and common concerns with the wider commercial team
Help manage 1-to-1 customer communications when there are changes to products, events, pricing, processes or other customer-facing areas
Identify potential customer issues before they become wider problems
Team Training & Processes
Help train and onboard new starters, ensuring they understand our systems, processes and customer journey
Support new team members as they settle into the role
Help maintain and improve sales and customer support processes
Keep internal guidance and documentation up to date
Escalations
Identify customer or sales issues that require additional support
Escalate edge cases to the relevant people across the business
Follow up on escalated issues to make sure they are resolved and the customer receives a response
Communicate relevant issues and trends back to the wider team
Requirements
What we’re looking for
Strong organisation and attention to detail
Excellent written and verbal communication skills
Confident working with and supporting a team
Comfortable monitoring targets and holding people accountable
A proactive approach to solving problems
Ability to manage multiple enquiries and priorities
Good judgement when deciding when to resolve an issue yourself and when to escalate it
Comfortable using CRM, sales and customer support systems
Previous experience in sales, customer support, sales administration or a similar role is desirable
The ideal person
You’ll be organised, proactive and confident. You’ll enjoy being the person the team can come to when they need help, while also making sure customers receive a quick and helpful response.
You’ll be comfortable keeping an eye on the detail, spotting when something needs attention and taking ownership to get it sorted.
FAT Karting League is committed to attracting, recruiting, and retaining the most talented individuals, regardless of age, disability, gender identity, gender expression, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion, belief, sex, or sexual orientation. We strive to be a team that supports diversity in the workplace and promotes an inclusive culture in which all team members are respected, empowered, and valued.
Highlights
Play a key role in supporting our sales team and delivering a great customer experience. Help drive performance, improve processes and support the growth of FAT Karting League.
Originally posted on Himalayas
