Project Manager
About this role
Job Title: Project Manager
Team: Creative Delivery (Graphic Design & Video Editing)
Reporting Line: People Avenue Account Lead, with day-to-day direction from the client's stakeholders
Work Setup: Remote (Philippines-based)
Shift: AU time; Aligned with client's business hours
ROLE PURPOSE
The Project Manager leads the day-to-day delivery of creative work for our client, acting as the connective tissue between graphic designers, video editors, and client stakeholders. This role ensures work moves smoothly, briefs are clear, outputs meet a high standard, and everyone stays informed and aligned.
This is a client-facing role suited to someone with a design background who can speak the language of both creatives and business stakeholders — guiding the team, guiding the client when needed, and protecting the quality and reputation of everything the team ships.
KEY RESPONSIBILITIES
Delivery & Tracking
Manage day-to-day tracking of all activities across graphic designers and video editors, keeping tasks, timelines, and priorities visible and on schedule
Send daily updates to the client, giving clear, confident visibility of progress, blockers, and upcoming deliverables
Own the project management tool as the single source of truth, ensuring every brief is logged, tracked, and complete from intake through to delivery
Briefs & Clarity
Review all incoming briefs for completeness; proactively chase down and resolve gaps, missing details, ambiguity, or disconnects between what the client wants and what the team understands
Interpret and translate client design briefs into clear, actionable direction the creative team can execute with confidence
Communication & Relationships
Ensure every team member communicates consistently and professionally with client points of contact — no one goes quiet, and nothing falls through the cracks
Build healthy, trusted relationships with the client, becoming a partner they rely on rather than just a coordinator they report to
Escalate issues early and appropriately, coordinating communication between the client and People Avenue's leadership team so problems are resolved quickly and transparently
Quality
Act as the first layer of quality control for all creative outputs, ensuring every deliverable meets the standard for craft, accuracy, and brand alignment
Apply strong working knowledge of design principles across internal documents, PowerPoint presentations, digital ads, social media content, and marketing materials
Culture
Uphold and model People Avenue's values in every interaction, internally and with the client
Bring good energy to the team, setting the tone for accountability, care, and pride in the work
KEY METRICS & SUCCESS INDICATORS
On-time delivery rate across all briefs and creative outputs
Brief completeness and turnaround time from intake to team hand-off
Client satisfaction and responsiveness (no unaddressed messages, consistent daily updates)
Quality pass rate — proportion of deliverables approved without rework after first QC review
Issue escalation time — how quickly risks or blockers are surfaced and resolved
COMPETENCIES & ATTRIBUTES
Confident communicator who can guide both creatives and clients, push back constructively, and steer conversations toward the best outcome
Strong organizational and prioritization skills across multiple concurrent workstreams
Sharp eye for detail and a genuine commitment to quality
Proactive problem-solver — surfaces and resolves ambiguity before it becomes a delay
Calm, professional presence under client-facing pressure
QUALIFICATIONS & EXPERIENCE
Design background (graphic design, creative production, art direction, or similar) with fluency in interpreting and communicating design briefs
Proven experience in a B2B environment, ideally within the SaaS and tech industries
Solid grasp of design principles as applied to internal documents, presentations, ads, social media, and marketing collateral
Strong project management skills, including hands-on experience with project management tools (e.g. ClickUp or similar)
Excellent written and verbal English communication, with the polish to represent People Avenue directly to international clients
WORK ARRANGEMENT
Remote, Philippines-based
Full-time, hours aligned with the client's business hours
Reports into People Avenue's account structure with direct day-to-day engagement with the client's team
Originally posted on Himalayas
