Product Support Specialist
About this role
This might just be the best support job in the world.
About Fyxer
Since launching in May 2024 we’ve grown to $35 million in ARR. Fyxer is building an AI executive assistant that handles emails, scheduling and follow-up, freeing people in client-facing roles to focus on their customers.
What You’ll Be Doing
Own the front line of customer support across chat, email and video - resolving issues end-to-end with minimal hand-holding
Diagnose and troubleshoot complex technical issues, escalating to Product Engineering only when genuinely needed
Identify patterns in customer issues and turn them into process improvements, knowledge base content, and actionable insights for the wider team
Act as the connective tissue between Support, Sales, Product and Customer Success - ensuring nothing falls through the cracks
Help shape how we scale support as we grow, contributing to tooling decisions, workflow design and team playbooks
You'll be backed by strong Customer Success & Product Engineering teams and empowered with the tools, training, and autonomy to proactively solve customer problems, drive impactful solutions, and grow your career at pace.
What Success Looks Like
You operate independently and with high judgment - managing your own time, priorities and output without needing to be chased
You actively use AI in your workflow - you have opinions on what works, what doesn’t and where it’s heading
You consistently resolve complex technical issues with confidence and speed
You proactively refine key support processes
You think in systems: “how do we make the next ticket easier?”
You're a trusted cross-functional partner who people actively seek out
You stay deeply connected to the team despite working remotely - communicating proactively, flagging early, and showing up when it matters
What You Bring
5+ years in product or technical support within a B2B SaaS environment
Strong troubleshooting skills - you enjoy problem-solving and finding creative solutions
Currently using AI in your workflow, you know it's usefulness and limits
Still keep a human-in-the-loop mindset for customer-facing or escalation-critical work
Experience with customer support tools such as Zendesk, Intercom, Jira, Linear, others
Curious, coachable, and driven to exceed goals
Startup-ready: adaptable, fast-moving, and hands-on
A genuine opinion and interest in AI and the future of work
Salary and other bits:
Salary: $75,000 + $85,000 Equity
This will be a fully remote role to begin with as we build out our tea, but you must be based in Chicago to be considered for this role.
Private medical, pension and lunch provided everyday
The Hiring Process
Submit your CV (no need for a cover letter)
We’ll review it
An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins)
Customer case study with a panel (45 minutes)
Meet more of the team (30 minutes)
The Fyxer Reality: Why We Win
The Trajectory: We grew from $1M to $30M ARR with a team of just 32.
The Evidence: Ranked 7th in Andreessen Horowitz’s list of top AI apps. Every other company in that top 10 is valued at $10B+. We are the outlier.
The Culture of Agency: We hire exceptional people, give them total ownership, and get out of their way.
Zero Bureaucracy: No slow-motion decision-making. No "alignment" meetings for the sake of it.
Compensation Range: £75K - £85K
Originally posted on Himalayas
