IT Support Specialist

Nityo Infotech · United States · posted today ago

mobile customer-support operations remote jobs in united states

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About this role

Hiring!! IT Application Support Specialist

Below is the detailed job description. If interested & want to discuss more about the role, please reach me on 732-203-7434/amrutha.duddula AT nityo.com

Job Title: IT Application Support Specialist
Location: Remote (Florence, KY). Should be willing to travel to client location as needed.
Duration: Fulltime

Job Description:
IT Application Support Specialist will be responsible for investigating and troubleshooting application issues, feature requests and bug resolution. You will be working closely with the IT Support, Database and Application Development teams. You will be responsible for identifying bugs and opportunities for improvement in existing applications, and clearly communicating these to the appropriate Application Development team.

Responsibilities:

Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps)
Provide input to design requirements associated with client platform future roadmap
Provide user guidance for client designated mobile/web applications as requested
Troubleshoot and resolve mobile device issues or problems with device hardware and software to the client Apps.
Perform functional testing and documentation to support the readiness of new solutions
Provide basic troubleshooting and problem resolution proficiencies in the following:
Mobile Device Hardware from multiple vendors such as Apple, Samsung, HTC, Motorola, etc.
Mobile Device Software Operating Systems from multiple vendors such as iOS & Android
Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems.
Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures.
Update & Create knowledge base and work instruction documentation
Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required.

Qualifications:

Minimum of 1 to 3 years of application development support experience
Bachelor's Degree in computer science/information technology or related field or relative experience
Solid working knowledge of mobile OS platforms (iOS, Android)
Excellent verbal and written communication skills
Experience working in a team
Mobile Device Management and troubleshooting experience
Knowledge about the Application Development Lifecycle is a plus

Amrutha Duddula