Partner Success Manager
About this role
Partner Success Manager - JD
Location: Remote US
Overview:
Constellation Data Labs, a subsidiary of theAndromedaOperating Group of Constellation Software Inc is seeking an experienced Partner Success Manager.As the Partner Success Manager, you willbe responsible foroverseeing the successful execution and delivery of complex projects, owning the client relationship, and thetimelyresolution of client issues including data compliance and application upgrades.The Partner Success Manager will work closely with cross-functional teams, serving as the voice of the client to help achieve their businessobjectives.
Accountabilities:
Onboard and complete new client implementations within 90 days.
Manage the comprehensive onboarding of requested listing, public record, and other data feeds for all existing Clients and deliver a highly organized approach with detailed goals, timelines,processesand responsibilities.
Coordinate with internal stakeholders as needed to ensure a complete, on-time and successful implementation ofadditionalClient requested data, services, and products.
Manage simultaneous projects at one time, balancing priorities of business results, Client satisfaction, and implementation quality.
Customer Satisfaction
Learn Client’s business applications to the degree of being conversant in their functions.
Hold regular Client review meetings and measure Client satisfaction levels.
Develop, organize, distribute,collectand report on semi-annual Client satisfaction surveys.
Report on success metrics, including Client satisfaction,ROIand potential business opportunities.
Adoption & Value:
Serve as the primary point of contact for client requests.
Prepare and lead quarterly meetings.
Build strong relationships with clients and understand their strategic roadmap.
Keep clients informed about the company’s expanding portfolio of products ata high level.
Renewal
Own therenewals from start to finish.
Growth
Connect with client regularly to understand businessobjectivesand roadmap.
Upsell and growth opportunities
Competencies:
Self-starter with proven adaptability in an agile and fast-paced environment
Perform quality work within deadlines with or without direct supervision
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
Work effectively as a team contributor on all assignments
Superb organization skills with the ability to manage competing priorities
A mindset to deliver results proactively, resourcefully, and methodically
Excellent organizational, time management and Client service skills
Ability to work across multiple internal groups and internal business units
Excellent verbal and written communication skills
PMP certification and Agile experience is an asset
Real estate technology and/or experience with MLS is an asset
Qualifications:
Bachelor’s Degree
5 years of experience years of customer success, accountmanagerand/or project management, ideally in a SaaS environment
Highly organized and success-driven with strong presentation skills
Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work
Works well in a collaborative team environment
Must be willing to travel up to 25%
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
Perform quality work within deadlines with or without direct supervision.
Interact professionally with other employees, managers, and vendors.
Work effectively as a team contributor on all assignments.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
FLSA Designation (US Only):
ExemptSalary Range:
The estimated base salary range for this role is USD$85,500.00 - USD$104,500.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.Other Compensation (US Only):
This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.Benefits (US Only):
Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).Time off (US Only):
The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at : If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#CDLOriginally posted on Himalayas
