Head of Client Success & Sales

Pomelo · United States · $70k – $80k · posted today ago

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About this role

ABOUT US

Pomelo is a boutique offshore staffing company that places the best talent with leading brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from the comfort of their own homes.

ABOUT THE ROLE

We are seeking a Head of Client Success & Sales to own and scale all client-facing functions across the business. This role will be responsible for both acquiring new clients and managing existing client relationships, ensuring a high-quality experience from initial outreach through long-term retention. This individual will play a critical role in driving revenue growth while serving as the primary point of contact for all clients. The ideal candidate is experienced in managing client relationships and can effectively navigate challenging interactions while consistently maintaining a professional demeanor.

KEY RESPONSIBILITIES

New Client Acquisition (Sales)

Own the end-to-end sales process, from outbound prospecting to closing new clients
Identify and target businesses that can benefit from offshore staffing solutions
Conduct discovery calls, present service offerings, and handle objections
Develop and refine sales scripts, messaging, and outreach strategies
Maintain and manage pipeline in CRM

Client Success & Account Management

Serve as the primary point of contact for all client communications
Manage onboarding for new clients, ensuring a smooth and professional experience
Proactively communicate updates, gather feedback, and address client needs
Ensure high client satisfaction, retention, and long-term engagement
Identify opportunities for upsells or additional placements

Growth & Strategy

Own revenue targets across both new and existing clients
Analyze performance metrics and identify opportunities to improve conversion, retention, and expansion
Work closely with internal recruiting/operations teams to ensure client needs are met
Continuously improve processes across sales and client success functions

QUALIFICATIONS

5-7+ years of experience in sales, account management, or client success (preferably in staffing, recruiting, or a service-based business)
Proven track record of closing deals and successfully acquiring new clients
Proficient in managing client relationships and problem-solving client concerns
Strong communication and interpersonal skills
Highly organized with the ability to manage multiple clients and priorities
Comfortable working in a fast-paced, entrepreneurial environment
Experience with CRM tools (e.g., HubSpot, Salesforce) preferred