Genesys Cloud Automation Architect
Grow2FIT · United States · posted today ago
Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.
About this role
You will design how customer inquiries get automated in Genesys Cloud for a client in Germany. Virtual Agent and Copilot are already live; the next step is a reusable architecture and design framework that lets the client scale automation and connect it to backend systems. The role is design only - no implementation.
What you will be responsible for
- A reusable architecture and design framework for scaling customer-inquiry automation in Genesys Cloud
- Reference artefacts for concrete use cases: sequence descriptions, API and event patterns
- Integration patterns between Genesys Cloud (Virtual Agent, Copilot) and backend systems
- Documentation the client's team can build on after the engagement
What we expect from you
- Hands-on architecture experience with Genesys Cloud CX, ideally including Virtual Agent / Copilot or other conversational AI
- Experience designing API- and event-driven integrations between a contact-center platform and backend systems
- Ability to turn use cases into clear design artefacts (sequence diagrams, integration patterns)
- Fluent English; German is a plus, not a requirement
Originally posted on Himalayas
