Customer Success Lead

HealthArc · United States · posted today ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

Onboard new customers to HealthArc by guiding them through initial configuration and providing training and best practices

Grow HealthArc accounts by helping customers to increase utilization. Be the first point of contact for customer issues
Recruit nurses/care coordinators and kick off client onboarding and maintain relationships with Health Providers
Focus on essential customer activities, including sales forecasting, account renewal, and upsell/growth
Resolve any issues and questions raised by program administrators
Enable program administrators to provide effective support to their patients/participants
Manage device support for program administrators and participants/patients
Report customer feedback and issues to help development teams to improve the product.
Work with sales admin, customer support, and finance teams to resolve order, technical, and billing issues

Bachelors Degree or higher in business or related technical field

2+ years previous experience in customer success/account management or similar role
Willingness and ability to learn both the technical and medical aspects of HealthArc offering to develop a strong knowledge and position yourself as an expert
Desire to work hard and collaborate cross-functionally within a diverse, start-up environment
80% overlap with US timezone working hours. Background in healthcare would be a huge plus.
Analytical skills. Technically savvy, but not too technical. Comfortable speaking in Zoom video meetings