CONSTRUCTION CUSTOMER SERVICE

Job Overview

We are looking for an organized, professional, and customer-oriented individual to join our construction team. The successful candidate will handle customer inquiries, schedule appointments for project estimates, coordinate with the construction team, and provide general administrative support to ensure smooth daily operations.

The ideal candidate should have good communication skills, basic computer knowledge, and the ability to manage schedules and communicate effectively with customers.

Key Responsibilities

• Customer Service: Respond to customer inquiries through phone calls, emails, and other communication channels.
• Appointment Scheduling: Schedule and confirm appointments for site visits, consultations, and construction project estimates.
• Customer Coordination: Communicate with customers to gather project details, confirm availability, and provide appointment updates.
• Estimate Coordination: Coordinate with estimators, contractors, or project managers regarding scheduled site visits and estimate requests.
• Follow-Ups: Follow up with customers regarding estimates, project inquiries, and scheduled appointments.
• Office Administration: Perform general administrative tasks, including data entry, filing, document preparation, and record keeping.
• Email and Calendar Management: Manage emails, appointment calendars, and customer records to ensure accurate scheduling.
• General Office Support: Assist with daily office operations and other administrative duties as assigned.

Qualifications and Requirements

• Good verbal and written communication skills in English.
• Basic computer skills and proficiency in general office programs such as Microsoft Word, Excel, Outlook, and Google Workspace.
• Good organizational and time-management skills.
• Professional, friendly, and customer-focused attitude.
• Ability to handle multiple tasks and prioritize responsibilities.
• Strong attention to detail and accuracy in scheduling and record keeping.
• Experience in customer service, office administration, or the construction industry is an advantage.

Preferred Skills

• Experience scheduling appointments and coordinating service visits.
• Familiarity with construction terminology and project estimation processes.
• Ability to communicate professionally with customers, contractors, and team members.
• Knowledge of CRM systems, scheduling software, or project management tools is a plus.

Originally posted on Himalayas