Account Manager - Public Safety
About this role
Account Manager - Public Safety
We’re looking for an energetic, purpose-driven Account Manager to grow and retain Guardify’s prosecutor and law enforcement customers, and help bring new public safety agencies onto the platform, all while making an impact in the communities we serve. Guardify helps criminal justice teams use technology to accelerate justice and healing for survivors of crime. We are a mission-driven, fast-growing software company that uses modern technology to change how the public sector works.
Guardify is a sustainable social enterprise that got its start working with Child Advocacy Centers to protect sensitive child forensic interview evidence. Today, Guardify provides a secure, cloud-based platform that lets justice teams manage interviews, cases, and evidence in one connected system.
Your Role
As a quota-carrying Account Manager for Public Safety, you will own Guardify’s relationships with prosecutor’s offices and law enforcement agencies. You’ll drive renewals, adoption, expansion, and referrals within those accounts. You’ll also be an active part of our new business engine: prospecting into agencies and booking qualified meetings for our Account Executive. This role suits someone who builds lasting relationships with existing customers and also enjoys opening doors with new ones.
What You'll Do
Own a portfolio of prosecutor’s office and law enforcement accounts, and be their trusted advisor and main point of contact.
Drive on-time renewals by working within each agency’s budget cycle, fiscal year, and procurement process.
Track adoption and usage, and run regular business reviews that show results and uncover opportunities for expansion and new products.
Expand accounts to new units, divisions, and partner agencies, such as detectives, special victims units, and neighboring jurisdictions.
Turn satisfied customers into references, case studies, and referrals.
Bring customer feedback to Product, Engineering, Support, and Onboarding to improve retention and the customer experience.
Research and prospect into target agencies, including the law enforcement and prosecutor partners of our existing Child Advocacy Center customers.
Run outbound outreach by phone, email, and LinkedIn to book qualified meetings for our Account Executive.
Follow up on inbound leads, event contacts, and marketing campaigns, and qualify interest before handing off.
Support Guardify at public safety conferences and trade shows.
Keep HubSpot accurate and up to date for both account and pipeline activity.
Requirements
About You
3–5 years of experience in account management, customer success, or business development, preferably in govtech, SaaS, or public safety technology.
Experience working with or inside law enforcement, prosecutor’s offices, or the broader criminal justice system is strongly preferred; related experience in child advocacy or social services is also valuable.
Understanding of how government agencies buy, including budget cycles, procurement, RFPs, and grant funding.
Familiarity with digital evidence, case management, or chain-of-custody workflows is a plus.
A track record of meeting or exceeding renewal, expansion, or pipeline goals.
Comfort with outbound prospecting, including cold calls and emails to people who don’t know Guardify yet.
Credibility with sworn officers, prosecutors, and agency leaders, plus the patience to work through slow, multi-stakeholder decisions.
Excellent written and verbal communication skills.
Proficiency with HubSpot or a similar CRM and sales engagement tools.
Organized, self-directed, and comfortable splitting time between account work and prospecting.
Bachelor’s degree preferred.
Willingness to travel to customer sites and conferences as needed.
Highlights
Build strong customer relationships, drive renewals and account growth, and help customers maximize the value of Guardify while making an impact in the communities we serve.
Originally posted on Himalayas
