WFM support coordinator

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You provide software and application knowledge to support implementation of the given solutions.

How you will contribute

You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Working collaboratively with multiple vendors
• Leading complex projects - project management
• Stakeholder management and influencing skills
• Managing infrastructure services delivery, support and excellence
• Working in global IT function with regional or global responsibilities in an environment like Mondelēz International
• Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library
• Working with internal and external teams and leading when necessary

Position Summary

The INFOR Time & Attendance Application Support /Project Coordinator provides day-to-day support, administration, and troubleshooting for the INFOR Time & Attendance system. This role ensures accurate employee time capture, schedule management, and seamless data flow to payroll. The coordinator serves as the first point of contact for system users, assisting with technical issues, process questions, and training needs. Working closely with HR, Payroll, IT, and Operations, the coordinator helps maintain data integrity, compliance, and system efficiency.

Additionally plays a key role in the successful rollout of the INFOR Time & Attendance system. This role contributes to system configuration, testing, training, data migration, and end-user adoption. Team members collaborate with HR, Payroll, IT, Operations, and external vendors to ensure the application is implemented on time, within scope, and aligned with organizational requirements.

Key Responsibilities

System Support & Administration

• Act as the first line of support for INFOR Time & Attendance users (employees, managers, HR, payroll).

• Manage user access, roles, and permissions in compliance with company policies.

• Support system configuration (shift patterns, pay rules, leave types, accruals, schedules).

• Monitor integrations between INFOR T&A, Payroll, and HRIS to ensure data accuracy.

• Identify and escalate system issues to the Application Support Manager or vendor as needed.

User Support & Training

• Provide timely assistance to end-users via email, ticketing system, or phone.

• Create and maintain user documentation, quick reference guides, and FAQs.

• Deliver training sessions for employees and managers on system functionality.

• Communicate system updates, changes, and downtime notifications.

Data Management & Reporting

• Review and validate employee time entries, absences, and schedules for accuracy.

• Support payroll processing by ensuring data is complete, correct, and transferred on time.

• Run standard and ad-hoc reports (attendance, overtime, leave balances, compliance metrics).

• Assist in system audits to ensure compliance with policies and labor regulations.

Continuous Improvement & Compliance

• Support testing of system upgrades, patches, and new feature rollouts.

• Recommend improvements to workflows and user experience within INFOR T&A.

• Ensure compliance with company policies, labor laws, and union agreements.

• Collaborate with HR and Payroll to resolve discrepancies and enhance processes.

Implementation & Configuration

• Support system setup, including shifts, schedules, pay rules, absence types, and security roles.

• Assist in defining business requirements and translating them into system configurations.

• Participate in data migration activities (e.g., employee records, accrual balances).

• Work with the vendor and project team to ensure accurate system configuration.

Testing & Quality Assurance

• Develop and execute test cases for unit, integration, and user acceptance testing (UAT).

• Identify and document system issues or discrepancies.

• Work with technical teams and vendors to validate fixes and enhancements.

Training & Change Management

• Assist in creating training materials, job aids, and user guides.

• Provide hands-on training to employees and managers.

• Support change management activities to ensure smooth user adoption.

Project Coordination & Support

• Participate in project meetings and workshops with stakeholders.

• Track assigned tasks and report status updates to the project manager.

• Support go-live activities, including issue resolution and user support.

• Contribute to post-implementation review and system optimization.

Qualifications

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, Information Systems, or related field (preferred).

• 2+ years of experience with HRIS, payroll, or time & attendance systems.

• Hands-on experience with INFOR Time & Attendance (or other INFOR HCM modules) strongly preferred.

• Prior experience in a support or HR operations role is an advantage.

Skills & Competencies

• Strong customer service and communication skills.

• Ability to troubleshoot application issues and provide clear guidance to end-users.

• Detail-oriented with strong organizational and problem-solving skills.

• Proficiency in MS Excel, Word, and reporting tools.

• Knowledge of payroll processes and labor law compliance (advantageous).

• Scheduling / labor management, experience in MVS (Master Rotation and Auto Assignment)

• Workday/HCM Integration

Key Attributes

• Service-oriented and approachable with strong interpersonal skills.

• Proactive, adaptable, and able to work under deadlines.

• High integrity and confidentiality in handling sensitive employee data.

• Strong team player with the ability to work cross-functionally.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Originally posted on Himalayas