Virtual Customer Service for a Beverage Company in Austalia (Home Based Part Tim

• Triage and manage the Gmail inbox each morning • Respond to customer enquiries in a casual, friendly and helpful tone • Manage Shopify customer service enquiries • Process approximately 20 draft orders per day • Process orders and generate invoices through Xero • Confirm order details and ETAs with customers • Lodge orders with the 3PL warehouse and obtain tracking information • Update tracking in Shopify and fulfil orders • Follow up on delivery or order issues • Send personalised customer thank-you emails • Manage overdue invoice follow-ups using set templates and cadences • Maintain accurate Xero records and invoice tracking spreadsheets • Assist with monthly Container Deposit Scheme reporting • Schedule and confirm calls and assist with calendar organisation • Provide a brief daily update to the founder covering completed work, orders, customer matters, invoice follow-ups and anything requiring attention

Originally posted on Himalayas