Tutor Quality & Engagement Lead

Assist World · Philippines, South Africa · $400 – $540 · posted today ago

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Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

About the Role Tutor Jackets is seeking a Tutor Quality & Engagement Lead to oversee the experience, performance, and development of our tutor team. This role is responsible for ensuring that tutors:

Deliver high-quality, consistent sessions
Feel supported and engaged
Have the tools and guidance needed to succeed long-term

You will work closely with the Tutoring Operations Coordinator and Founder to maintain and scale tutor quality as the company grows. Key Responsibilities Tutor Hiring & Onboarding

Conduct initial tutor interviews (first round screening)
Lead new tutor onboarding sessions (small groups of 2–3 tutors)
Guide tutors through:

○ Systems (Teachworks, Lessonspace, Google Drive) ○ Session expectations and structure

Facilitate practice onboarding / demo sessions to ensure readiness
Conduct 1-month check-ins with new tutors and provide initial feedback

Tutor Quality Assurance (Core Focus)

Conduct weekly session audits (3–5 tutors per week) to evaluate session structure, flow, student engagement, and teaching clarity and effectiveness
Document audit notes and:

○ Send clear, actionable feedback to tutors ○ Identify trends or recurring issues ○ Escalate concerns when needed

Lead occasional retraining sessions for tutors who need additional support

Tutor Support & Engagement

Serve as the first point of contact for tutor questions (email / messaging)
Ensure tutors:

○ Have access to the right resources ○ Feel confident in their sessions ○ Stay aligned with Tutor Jackets teaching & performance standards

Facilitate and manage the Tutor Slack/Discord channel

○ Share announcements and updates ○ Answer questions ○ Encourage discussion and collaboration

Host weekly or bi-weekly office hours for tutor support

Tutor Retention & Check-Ins

Conduct periodic tutor check-ins (mid-semester, end/start of semester, or as needed)
Gather feedback on tutor experience, student progress, operational improvements
Help maintain a strong tutor experience with goals of High engagement & 1–3 year tutor retention

Resource & Training Support

Maintain and improve tutor resources and training materials
Share best practices and insights from session audits, tutor feedback, student outcomes

Tutor–Student Matching Support

Assist Coordinator in matching tutors to students using founder’s consultation notes, schedules, student needs, and tutor strengths
Support creation of SAT/ACT Prep Plans based on templates and Founder guidance
Collaborate with Founder & Coordinator on final decisions

Tools You’ll Use

Google Workspace (Drive, Docs, Sheets, Calendar)
Teachworks / Lessonspace (session audits, reviewing schedules)
Slack or Discord (tutor communication)
Email & messaging tools (internal communication)

Time Commitment

~10 to 15 hours per week
Primary availability: Tuesday – Thursday 5–8 PM EST (Some flexibility based on scheduling needs)

What We’re Looking For

Strong communication and leadership skills
Experience in tutoring, teaching, or mentoring
Ability to give clear, constructive feedback
Organized and detail-oriented
Comfortable working in a startup-style, evolving environment

Role Scope & Collaboration This role focuses on tutor quality and internal team support.

The Founder will continue to lead family consultations and oversee strategy and growth.
The Tutoring Operations Coordinator will manage scheduling, daily operations, and client communication, escalating to the Founder or this role as needed. The team will align through a weekly stand-up meeting to review priorities, address challenges, and plan ahead.