Total Quality Management (4CR)- Online Facilitation

MGT5344-Total Quality Management (4CR)

As an experienced online educator (LINC Fellow), the candidate will work as an independent contractor of LINC and serve a diverse international student body for Masters-level programs studying at premier Australian and Asian universities.Candidate must possess strong knowledge ofTotal Quality Management and quality improvement practices, with expertise in identifying quality issues, designing effective processes, and applying quality management principles across the supply chain. They should be able to support students in applying quality management tools and techniques, evaluating customer relationships and service quality, and developing process improvement strategies that enhance products, services, and organisational performance.

Key Skills Required

• Total Quality Management (TQM)

• Quality management principles and theories

• Quality management tools and techniques

• Quality Function Deployment (QFD)

• Failure Mode and Effects Analysis (FMEA)

• Six Sigma

• Customer Relationship Management (CRM)

• Service quality models

• Quality planning and process improvement

• Supply chain quality management

Desired Candidate Profile

• PG/Doctoral degree with distinction or first-class from a top university in India;

• At least 5 years of corporate experience and/or teaching experience in the relevant fields at a leading university or college (Note: Candidates with formal teaching experience at a university or college are preferred);

• Empathetic, ambitious, warm and outgoing personality willing to work closely with people from diverse cultures;

• Proficient in English language; excellent oral and written communication

• Must possess a working laptop and have access to high-speed (>10 MBPS) stable internet connection;

• Ability to quickly learn and use technology platforms for interacting with students, including the host university’s LMS and LINCtrac (training on these platforms will be provided).

The candidate needs to be available between 2.30 pm to 7 pm IST everyday.

Roles & Responsibilities

LINC Fellows will be responsible for providing:

1. Subject matter guidance to a group of 25-30 undergraduate online students;

2. Support in learning skills like academic writing, research and time management;

3. 1:1 and small group tutoring sessions;

4. Guidance on relevant reference material;

5. Assessment marking with long-form feedback

6. Management of discussion forums; and

7. Proactive, prompt and personalised support to student queries and issues.

LINC Fellows will be expected to promptly interact with students over email, or calls / online sessions from locations of their convenience (e.g. home, office, etc.).

Originally posted on Himalayas