Telecaller - Malayalam (E)

Role : Telecaller

Location: Work from home

Department: Eaze

Employment Type: Contractual

About Lokal :

In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren’t really using the internet meaningfully yet. We believed that if we started with local content in their own language, they’d come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.

This spark became Lokal. Our first instinct was to put everything in one place & one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies & marketplaces, we began unbundling and verticalising.

Today, Lokal is a house of focused apps, many products, one mission:
to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they’ve always deserved.

We now operate dozens of live apps across categories like:

• Edutainment & Skill Learning – practical skills and learning in regional languages (GyanTV)
• Matrimonial Matchmaking – hyperlocal, compatibility-first partner search (Lokal Matrimony)
• Agri Consulting – farmer-first advisory in local languages (AgriLokal)
• Local Jobs – blue- and grey-collar opportunities close to home (Lokal Jobs)
• Social & Community – Place to find & post social updates (Lokal app)
• Emotional Well-being & Peer Support – safe spaces to talk and feel heard (Dostt & Eaze)
• Astrology & Guidance – instant access to trusted Astrologers via chat and voice (AstroLokal)
  Advisory Services – early bets in legal help, financial guidance, career counselling, and more

Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we’ve built, they don’t wade through clutter; they get a straight line to what they came for.

This is the story new teammates walk into:
a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre — access changes lives.

We ship fast. We learn fast. We build for Bharat.

We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital

About Eaze :

Eaze is an emotional wellness platform built to provide users with a safe, empathetic, and judgment-free space to talk, connect, and feel heard. Through 1:1 audio and video conversations, users can connect with trained Wellness Buddies who offer emotional support, companionship, and meaningful conversations.

As Eaze continues to grow, we are focused on building a strong network of high-quality Wellness Buddies who can deliver a positive and supportive experience to our users.

Job Summary :

We are looking for a proactive and results-driven Telecaller to join the Eaze team. In this role, you will be responsible for identifying, engaging, onboarding, and supporting Wellness Buddies on the platform. You will play a key role in expanding and nurturing our Wellness Buddy community by building relationships, driving onboarding efforts, and ensuring they are equipped to provide an exceptional user experience.

The ideal candidate should possess strong communication skills, a persuasive approach, and the ability to build trust and meaningful relationships with potential Wellness Buddies.

Key Responsibilities :

• Make outbound calls to potential and existing Wellness Buddies to introduce Eaze and its opportunities.
• Identify, screen, and onboard suitable Wellness Buddies who align with platform guidelines and quality standards.
• Follow up on leads generated through sourcing channels, referrals, campaigns, and internal databases.
• Build and maintain strong relationships with Wellness Buddies throughout their journey on the platform.
• Educate Wellness Buddies about platform features, policies, onboarding requirements, and engagement best practices.
• Train and guide newly onboarded Wellness Buddies to ensure successful activation and platform readiness.
• Provide timely assistance and resolve onboarding or operational queries.
• Maintain accurate records of interactions, onboarding status, and daily activities in internal systems.
• Achieve daily, weekly, and monthly onboarding, activation, and engagement targets.
• Coordinate with internal teams to ensure smooth onboarding, retention, and community growth.
• Monitor Wellness Buddy engagement and proactively support retention initiatives.
• Stay updated on platform updates, operational processes, and community guidelines.
• Gather feedback from Wellness Buddies and share insights with relevant stakeholders to improve onboarding and engagement processes.

Requirements

• Bachelor's degree in any discipline.

• Proven experience in Telecalling, Telesales, Customer Support, Business Development, Recruitment, Community Operations, or Onboarding roles.
• Excellent verbal communication skills in Malayalan and English (must be fluent in reading, writing, and speaking).
• Strong persuasion, negotiation, and relationship-building abilities.
• Comfortable handling objections, follow-ups, and candidate engagement conversations.
• Basic knowledge of CRM tools, MS Excel, Google Sheets, and computer operations.
• Ability to work independently in a target-driven environment.
• Strong empathy, active listening skills, and a people-centric approach.
• Prior experience in creator onboarding, community management, recruitment, counselling support platforms, or service partner acquisition will be an added advantage.

Preferred Skills :

• Lead conversion and onboarding experience.
• Strong communication and interpersonal skills.
• Customer-centric and empathetic approach.
• Ability to multitask and manage onboarding pipelines efficiently.
• Strong follow-up and relationship management skills.
• Positive attitude and willingness to learn.
• Experience working in fast-paced startup environments.

Why Join Us?

• Work from the comfort of your home.
• Opportunity to be part of a fast-growing consumer internet startup.
• Meaningful work that helps create positive emotional experiences for users.
• Dynamic and collaborative work environment.
• Career growth opportunities in operations, community management, and business functions.
• Performance-driven rewards and incentives.

Originally posted on Himalayas