Technical Support Engineer

MWDN · Georgia · posted today ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

Description

MWDN is a global IT outstaffing company with 23+ years of experience that connects exceptional tech talent with leading companies across Israel, the USA, Great Britain, and Western Europe. We offer opportunities to work on international products in a stable and professional environment.

Why does MWDN rock?

Here’s what you can expect when you join MWDN:

Security: We carefully vet our clients to minimize risks and ensure reliability and timely payments - no fraud or unpleasant surprises.
Career support: If a project isn’t the right fit, we support you and actively help find new opportunities that match your skills and career goals.
Legal assistance: We provide guidance on legal matters, including opening and managing your independent contractor or sole proprietorship status, taxes, and related processes.
Professional development: We offer English courses and professional growth opportunities, as well as team-building events.

Why choose us? MWDN is ranked among the top 5 IT employers in our region according to DOU. We take pride in our transparency and strong commitment to our team. Curious to learn more? See what our employees say about working with us on DOU.

What is your new project?

Domain: AI-powered sales co-pilot
Location: Israel, USA
Company size: up to 10 employees
Founded in: 2025

What makes this project exciting?

Join a forward-thinking technology company building intelligent systems that transform how people interact with digital experiences. Focused on the next generation of AI-driven applications, the company develops advanced solutions powered by large language models and real-time decision-making to create responsive, adaptive platforms.

If you’re passionate about building cutting-edge AI systems and want to help shape technology that can reason, adapt, and communicate instantly, this is an opportunity to contribute to a platform redefining intelligent interaction.

What makes you a great fit

Native or near-native English, comfortable leading calls with US customers, from end users to enterprise IT
Hands-on IT experience: SSO and identity providers (Okta, Microsoft Entra ID or similar), MDM, VPNs, and user and group management
Strong Mac and Windows troubleshooting, including desktop app installs and OS-level permissions
Experience with CRM administration or integrations (e.g. Salesforce, HubSpot), especially user permissions
A structured debugging approach: you can separate user error from a real bug and back it up with evidence
Ownership of deadlines and follow-ups across multiple customers at once
Experience in a technical support, support engineering, IT or implementation role, ideally at a B2B SaaS company selling to enterprises.

Nice to have

Experience with Google Workspace or Microsoft 365 admin, especially calendar app approvals
Familiarity with enterprise security and IT review processes
Basic scripting or log analysis skills for debugging
Startup experience.

Your day-to-day in this position

Own incoming technical issues end to end, from first report to resolution
Resolve issues directly with the customer, or debug them using our internal tools
Act as the filter before R&D: decide whether an issue is user error, a product knowledge gap, or a real bug
Coach users through product gaps so the same question doesn't come back
When it's a bug, confirm it with certainty, then report it to R&D with clear reproduction steps and context
Own the technical onboarding of each new pilot, from kickoff to go-live
Work with the customer's enterprise IT to set up SSO and identity provider access (Okta and other IdPs), including making sure every pilot user is in the groups allowed to access
Handle desktop app rollout on Mac and Windows: installation, OS permissions, and compatibility with the customer's MDM and VPN setup
Own CRM connection and onboarding, including working with the customer's CRM admin to make sure users have the right permissions
Lead onboarding meetings with customer IT teams and train them on the platform so they can complete the integration
Troubleshoot anything that blocks onboarding, and escalate to the CTO when needed
Drive follow-ups with customer stakeholders and hit the onboarding deadline committed for each customer.