Technical Solutions Engineer
About this role
Hi 👋 We’re Legl.
Legl is building the operating system for modern legal services.
We help law firms and regulated businesses replace manual, fragmented workflows with intelligent software from client onboarding and compliance to payments, risk, and reporting.
Legal work is high-stake - it’s regulated, complex, and deeply impactful - and our mission is to help regulated firms grow faster, run their businesses more profitably, manage risk intelligently, and deliver great client experiences
We’re backed by leading European VCs, scaling quickly, partnered with over 600 law firms including 50 of the UK’s top 200, launched in the UK and Australia - and entering our next phase of growth.
We Work Best When
AI is the central-operating model:not a tool or a future plan - but the way we run.
Decisions live with people:you're trusted to make calls and own them.
Think deeply, execute quickly: speed and rigour, not speed or rigour.
What You’ll Do
As theTechnical Solutions Engineer at Legl,you’ll play a crucial hands-on role at the intersection of product, engineering and customer delivery. Legl has a growing catalogue of PMS and DMS integrations (Clio, Actionstep, NetDocuments, iManage and others, with more launching this year through our partner ecosystem), plus a quickly growing need for more customer and partner enablement on our APIs and technical capabilities. Your job is to make sure this wide variety of integrations land inside every customer launch and across the existing base.
Own the technical workstream inside customer launches.Scope the integration at kick-off, coordinate the customer’s IT and third parties, configure and deploy, and verify it actually works before and after go-live.
Activate and monitor the installed base. We are always looking for ways to add value for our 600+ clients using industry-leading integrated capability. You will help existing customers implement integrations and monitor usage to ensure their teams are getting as much as they can out of them.
Be the technical counterpart to implementation partners. Set the technical plan partners deliver against, review their configuration before go-live, and serve as the quality gate on partner-delivered work.
Productise deployments.You will work closely with the integration engineering team to make each launch slicker, quicker and less manual every time we do it. The product will grow with you
Support commercial teams.Join prospect and customer calls as the technical voice, run discovery with customer developers and help commercial teams scope and implement integration requirements.
This Role Is a Great Fit If You…
Are as happy building relationships with a developer team and getting into the nitty-gritty of how to handle a data sync as you are presenting to stakeholders about its value.
Obsess with understanding customer goals, timelines and problems.
Are comfortable owning the customer-facing side of our technical deployments, and collaborating heavily with our team from Sales to Customer to Support to EPD to our Partners.
Understand when to engage, when to productise, and when to push back on requirements.
Love the heady complexity of technical delivery and commercial customer problems at the edge of legaltech operations.
This Role Is Not a Great Fit If You…
Would rather develop in isolation instead of getting stuck in with customer teams
Are lost when it comes to APIs and integration patterns
Dislike ambiguity - every day is a school day!
Think if you build it they will come. We need proactivity with customers
Can’t adapt to new tooling, platforms and ways of working - we work across a broad tech stack with our customers, and ship every day!
Originally posted on Himalayas
