Technical Robotic Specialist for Remote Diagnosis (Monterrey, MX, 67190)

Kärcher · Mexico · posted today ago

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About this role

This is how you WOW:

Technical Expertise: Remote Robot Operations

Advanced Diagnostics: Perform remote system debugging and resolution of complex failures that go beyond standard protocols.
Fleet Management: Serve as the lead internal expert for the full spectrum of our browser-based diagnostic and fleet management platforms.
Performance Optimization: Identify real-time bottlenecks and implement strategic improvements to enhance fleet efficiency.
Root Cause Analysis: Conduct thorough technical investigations into recurring issues to ensure long-term system stability.

Strategic Escalation & Technical Leadership

First Responder: Act as the primary technical point of contact for the Sales and Service teams regarding critical technical hurdles.
Incident Triage: Evaluate the severity of technical escalations and determine when direct involvement from Engineering is required.
Development Feedback Loop: Translate complex field data and technical challenges into actionable insights for the development team to drive product evolution.

Education

Education: A degree in Mechatronics, Electronics, IT, Systems Engineering or similar.

Experience

2 years of experience, basic understanding of service or application engineering for complex mechatronic machines. Specific experience with mobile robots is highly preferred.

Knowledge, Skills and Abilities

Language Skills: Good proficiency in English.
Rapid Tool Onboarding: Proven ability to gain proficiency in new software and browser-based analysis tools.
Analytical Synthesis: Skilled at identifying patterns in data and translating them into clear derivations.
Digital Fluency: "Tech-native" mindset with zero friction when adopting new hardware, or software-driven technologies.
Adaptability: Comfortable shifting digital workflows without loss of productivity.

Our Kärcher WOW-package:

We offer benefits like Saving Fund, Food Coupons, Medical & Life Insurance, Performance Bonus, Home Office and Flextime according to internal policies, etc.