Tech Program Support Advisor
About this role
Serve as a dedicated Support Advisor who ensures a positive and seamless homeschooling experience for assigned families and students. Provide timely parent and student support, maintain accurate enrollment and academic records, facilitate parent trainings and student engagement activities, and collaborate with the team to address concerns and improve program processes.
Key Responsibilities:
A. Parent Experience (Advisor Support)
- Ensures accurate necessary passwords and access credentials provided to the
- assigned families upon sending Welcome Email.
- Ensure the accuracy of students' enrolled courses in the online curriculum portal.
- Serve as a support advisor for 200 assigned students during a specific school year.
- Respond to tickets, emails, messages via the HG Connect App, and family calls
- within 24 hours as per the service level agreement (SLA).
- Facilitates Homeschool 102 training breakout room and other program-related
- parent trainings within the school year
- Engage with families through consultations held twice weekly, either one-on-one or in groups, lasting 15 minutes to 1 hour.
- Acts as the BGC Hub Advisor for the day once a month.
B. Student Success (Teacher Roles)
- Facilitates the monthly Tech Circle based on the theme of the month.
- Participate quarterly in Community Day Out events, in collaboration with the Community Team and other organization-wide activities.
- Team Excellence (Admin Roles)
- Verify the accuracy and completeness of students' grades and academic records before sending the end-of-year congratulatory email.
- Support the program lead in optimizing processes to ensure efficiency and effectiveness.
- Escalate student and parent concerns to the Program Lead or Program Manager when necessary.
What's in it for you at AnchorEd?
We believe in taking care of our team members not just at work, but also in life, family, health, and growth. Here's what you can look forward to when you join us:
Growth & Stability
- Government-mandated benefits (SSS, PhilHealth, and Pag-IBIG) from Day 1
- Semestral and Christmas breaks on top of leave credits
- Vacation Leave and Sick Leave upon regularization
- Educational support and career development opportunities aligned with your role and growth path
- Company-issued laptop upon onboarding to support your day-to-day work, plus access to a subsidized Laptop Loan Program for team members who wish to purchase or upgrade their personal preferred unit, subject to company guidelines.
Health & Wellness
- HMO coverage upon regularization
Choose between: - Higher individual coverage, or
- Coverage for you plus one eligible dependent
HMO benefits also include: - Medicine reimbursements
- Optical reimbursements
- Maternity cash assistance
- Dental care services
Family-Centered Benefits
- Up to 100% Base Tuition Fee scholarship for enrolled children of team members
- Additional scholarship discounts for siblings, nephews, and nieces
- Paid Wedding Leave
- Bereavement Leave support during difficult seasons
- Maternity and Paternity Leave in accordance with Philippine labor laws
Learning & Development
- Opportunities for further studies with tuition support for approved programs related to your career path
- Leadership and professional development programs designed to help you grow personally and professionally
More Than Just Benefits
At AnchorEd, we value meaningful work, purpose-driven education, servant leadership, and a people-first culture where growth, faith, and excellence come together.
Join a team where your contribution matters — and where you can grow both professionally and personally.
To proceed, please fill out the application form below: Career Application form
Originally posted on Himalayas