Team Leader - Property Management (WFH)

Optimal · Philippines · posted today ago

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About this role

OPTIMAL Testimonial Video: drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/view

Team Leader - Property Manager

About Us

OPTIMAL is a property management support company that partners with real estate investors and property managers across North America. We help properties achieve operational efficiency, revenue optimization, and smooth day-to-day management through remote property management systems, back-office support, and expert operational guidance.

Position: Team Leader - Property Manager

Primary Responsibilities

Oversee and ensure the quality of work and efficiency of assigned property management tasks within the company.
Review attendance logs, shift reports, and daily outputs to ensure accuracy, productivity, workload balance, and smooth coordination across team members.
Act as the main point of contact for team members regarding work-related concerns and general support.
Mentor, guide, and review the work of team members when needed.
Lead the onboarding and training of new hires and internal staff.
Provide ongoing training within the department, including the development of training materials, documentation, and internal forms.
Maintain regular internal meetings (cadences) and prepare monthly productivity reports and other reports required by management.
Coordinate internal updates, write procedures, and develop templates to improve operational efficiency.
Exercise management-level responsibilities such as staffing recommendations, performance evaluations, promotions, salary recommendations, performance management, and, when necessary, terminations.
Ensure adherence to company policies, risk standards, and internal controls. Contribute to the development and enhancement of internal controls to mitigate operational risks.
Perform other related duties as assigned by management.
Record internal training sessions and create team-specific training materials as needed.
As Team Leader, set a strong example, ensure smooth team operations, support team engagement, and guide the team toward meeting internal KPIs and performance standards.

Ideal Qualifications

3+ years of experience in real estate or property management using platforms such as AppFolio, Buildium, Yardi, RentManager, etc.
Hands-on experience in tenant coordination, maintenance coordination, and leasing-related tasks.
2+ years of leadership experience with responsibilities involving reporting to management.
Strong sense of ownership and pride in work performance and its impact on overall company success.
Able to work independently and make sound decisions with minimal supervision.

Excellent interpersonal and communication skills.