Support Engineer

This is a remote position.

Aboutthinkbridge

thinkbridgeis how growth-stage companies can finally turn into tech disruptors. They get a new way there – with world-class technology strategy, development, maintenance, and data science all in one place. But solvingtechnologyproblems like these involves a lot more than code.That’swhy we encouragethink’ersto spend 80% of their time thinking through solutions and 20% coding them. With an average client tenure of 4+ years, youwon’tbe hopping from project to project here – unless you want to. So, you really can get to know your clients and understand their challenges on a deeper level. Atthinkbridge, you can expand your knowledge during work hours specifically reserved for learning. Or even transition to a completely different role in the organization.It’sall about challenging yourself while youchallengesmall thinking.

thinkbridgeis a place where you can:

1. Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
2. Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
3. Go further– because youhave the opportunity togrow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

thinkbridge…there’sa new way there. ™

What is expected of you?

As part of the job, you willbe requiredto

• Respond to and resolve complex issues in SharePoint Online/On-Prem, PowerApps, and Microsoft Teams.
• Investigate service outages, performance issues, and integration problems using diagnostic tools.
• Conduct deep troubleshooting with logs and analytics to find root causes.
• Collaborate with Microsoft Support for swift issue resolution.
• Administer SharePoint, focusing on site collections, permissions, and workflows.
• Support PowerApps, including app performance tuning and security configuration.
• Manage Teams issues, from call quality to governance and compliance.
• Document and maintain records of incidents and solutions for future reference.
• Participate in post-mortem reviews to improve service delivery.
• Work with IT teams and stakeholders to enhance user experience.
• Provide timely updates during incident resolution processes.

If your beliefs resonate with these, you are looking at the right place!

• Accountability – Finish what you started.
• Communication – Context-aware, pro-active and clean communication.
• Outcome – High throughput.
• ​Quality – High-quality work and consistency.
• Ownership – Go beyond

Requirements

• 5+years experiencein technical support for Microsoft 365.
• Bachelor’s degree in Computer Scienceor related field.
• Expert in SharePoint, PowerApps, and Microsoft Teams.
• ​Proficient in PowerShell scripting for Microsoft 365.
• Strong knowledge of Microsoft 365 security and compliance

Benefits

• Remote First
• Working hours 10.30 PM IST –7:30 PM IST
• No loss of pay for pre-approved leaves.
• ​Family Insurance

Originally posted on Himalayas