Supervisor, UK Payroll
About this role
About this job opportunity
Our Vision
To be the world's most trusted global payroll partner, simplifying pay for all employees.
Our Mission
Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.
Our People
Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.
What makes this role exciting
We are seeking a proactive and people-oriented UK Payroll Supervisor to join our growing UK operations. In this leadership role, you will guide a team of payroll professionals, ensuring the accurate and timely delivery of end-to-end UK payroll services in a dynamic, multi-client environment.
This role is ideal for someone who combines strong technical payroll knowledge with a passion for team development, client success, and continuous improvement. You’ll play a vital part in maintaining high standards of compliance and customer satisfaction, while helping your team grow and thrive in a collaborative and inclusive workplace.
You must already be living in the UK to apply for the role and have full eligibility to work in the UK.
Main responsibilities
Lead, mentor, and support a team of payroll professionals to ensure consistent high performance and engagement
Conduct regular 1:1s, performance check-ins, and development conversations
Provide guidance on complex payroll matters, ensuring adherence to internal processes and external regulations
Support onboarding and provide system training and guidance on new payroll updates
Oversee the full UK payroll cycle, including data validation, processing, reconciliation, and reporting
Ensure accurate and timely payroll delivery in line with agreed service levels
Act as an escalation point for client queries, providing prompt and effective resolution
Build and maintain strong client relationships to support satisfaction, retention, and trust
Join regular client calls and follow up on outstanding items
Continuously review payroll processes to identify opportunities for efficiency and improvement
Monitor and action industry and legislative changes to ensure ongoing compliance
Use data and analytics to evaluate team and client performance, and lead targeted improvements
Ensure adherence to internal calendars and deadlines by both clients and team members
Experience needed for this role
Solid experience with end-to-end UK payroll processing, ideally in a bureau or multi-client environment
Familiarity with UK payroll regulations, systems, and compliance requirements
Strong analytical, time management, and prioritisation skills in a fast-paced setting
Clear and confident communicator, capable of building relationships at all levels
Committed to delivering an outstanding client experience with attention to accuracy and service quality
Experience in team leadership or mentoring, with openness to candidates stepping into their first formal leadership role
Passion for professional growth and staying informed on payroll trends and changes
A CIPP qualification (or working toward one) is a plus, though not essential
About you and Our core values
Taking ownership, working with integrity and respect
Being a team player is key to our culture
Solution and customer focused
Great initiative with the goal for excellence in achieving results
Dedicated to developing and always looking for continuous improvements
Be creative, be committed, be engaged and enjoy what you do
United Kingdom Package and benefits
Competitive Salary
Competitive vacation allowance
Calm app
WFH Allowance
Life Assurance
Private Medical Insurance
Cycle to Work Scheme
EAP
Eye Tests & Glasses Contribution
Simplyhealth Enhanced Health Plan
Pension Scheme
Give-As-You-Earn (GAYE)
Employee Referral Program
CloudPay NOW
Paid Volunteering days
Marriage Leave
Bereavement Leave
Vacation Purchase Plan
CloudPay is committed to being an equal opportunities employer.
The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.
Glassdoor
Originally posted on Himalayas
