Strategic Growth Director, Security

Description

About ITS:

Do you have the CHOPS? IT Solutions lives its values: Client Success is Our Success, Hungry for the Journey, Ownership Thinking, Passionate Problem Solving, and Surrender the Ego. If your values align, we want you to be a part of a fast-growing Managed Service Provider specializing in providing high-end technology solutions to small and mid-market businesses. IT Solutions is a nationally recognized leader in the IT space, with over 25 years of experience and thousands of satisfied clients. Join and grow with us, as we continue to innovate new ways to help businesses Experience Excellence.

Job Summary:

The Strategic Growth Director, Security is accountable for driving profitable growth, strengthening client relationships, supporting new business development, and advancing operational excellence within an assigned region or strategic market segment. This role partners closely with sales, operations, account management, and leadership teams to close new logo deals and expand Monthly Recurring Revenue (MRR), improve client retention, support strategic initiatives, and ensure IT Solutions continues to deliver a high-quality client experience. The Strategic Growth Director, Security serves as a cross-functional business leader who identifies growth opportunities, supports execution plans, removes barriers, and helps align regional activity with company goals.

Responsibilities:

Strategic Growth & Regional Leadership:

• Drive profitable growth across the assigned region or strategic market segment by supporting MRR growth, client expansion, and new business development efforts.
• Partner with sales and account leadership to identify growth opportunities, support close plans, participate in prospect meetings when appropriate, and help advance strategic deals.
• Strengthen client retention and expansion by partnering with Strategic Advisors and operational leaders to address risks, improve client satisfaction, and support long-term account growth.
• Monitor regional performance metrics, service delivery outcomes, and client health indicators; step into coach, align resources, and remove obstacles when needed.
• Partner with HR, Talent Acquisition, and Operations to recruit, onboard, develop, and retain high-performing regional talent aligned with IT Solutions' core values and growth objectives.
• Support integration activities and change initiatives to align regional teams, processes, and client delivery with the ITS target operating model.

Security Practice Responsibilities:

• Own security revenue across IT Solutions, including new-logo bookings, security attachment to existing clients, and cross-sell expansion across the installed base.
• Ensure each client is presented with security offerings appropriate to its risk profile, industry, and compliance obligations.
• Support new-logo sales by joining prospect meetings, leading security discovery, and positioning IT Solutions as the trusted security partner.
• Build and manage the security pipeline with sales leadership; forecast security revenue and report performance to the Chief Revenue Officer.
• Define and track practice KPIs, including attachment rate, security penetration by vertical, retention, and win rate, and act on the results.
• Serve as the external-facing security expert for client executives, IT leaders, and compliance stakeholders alongside Strategic Advisors and Account Executives.
• Lead security assessments and discovery sessions to identify client risks, gaps, and regulatory requirements and translate findings into prioritized recommendations.
• Package and scope security deals so proposed solutions meet client requirements and can be delivered within IT Solutions standards and margins.
• Present security strategies, roadmaps, and offerings in business-friendly language tied to risk reduction and compliance outcomes.
• Support clients through compliance and audit needs, including security questionnaires, cyber insurance requirements, and framework alignment.
• Participate in quarterly business reviews and renewals for key clients to protect and grow security revenue.
• Act as the internal security subject matter expert, training and enabling Strategic Advisors and Account Executives to identify security needs and position the right offerings.
• Stay current on the threat landscape, security news, vendor developments, and best practices, and share relevant updates internally and with clients.
• Maintain deep knowledge of compliance frameworks relevant to legal, healthcare, finance, and manufacturing, including HIPAA, SOC 2, PCI DSS, NIST CSF, CIS Controls, CMMC, GLBA, and state privacy regulations.
• Shape the security offering roadmap, including verticalized packages, pricing, and bundles, using field feedback and client requirements to inform product decisions.
• Partner with the Security team, NOC, service delivery, and engineering teams to ensure sold solutions can be delivered and to resolve security engagement escalations.
• Build and maintain security sales tools, including playbooks, battle cards, assessment templates, proposal content, and case studies.
• Support marketing as the IT Solutions voice on security through webinars, in-person events, content, and campaigns.
• Manage key security vendor and partner relationships to support pricing, enablement, and joint go-to-market activities.

Requirements

Knowledge, Skills, and Abilities:

• Ability to drive revenue growth, margin optimization, operational efficiency, client retention, and market expansion.
• Strong business acumen with the ability to connect sales, operations, client success, and talent priorities into a cohesive growth strategy.
• Strong leadership skills with a track record of building, coaching, and retaining high-performing operational and client-facing teams.
• Ability to translate complex technology, operational, and business concepts into clear, client-friendly language and practical recommendations.
• Comfortable serving as a visible business leader and trusted advisor to strategic clients, from prospecting through ongoing relationship management.
• Excellent communication, presentation, and stakeholder management skills, with the ability to engage effectively with executives, clients, and front-line staff.
• Understanding of managed services delivery models, operational metrics, client health indicators, and scalable growth practices.
• Self-motivated, organized, and able to manage multiple regional, client, and strategic growth initiatives in a fast-paced environment.

Experience

Experience: 

• Bachelor's degree in Business Administration, Information Technology, Operations, Sales, or a related field; Master's degree is a plus.
• 10+ years of experience in technology, managed services, professional services, sales leadership, operations, or client success roles, with at least 5 years in a leadership or general management capacity.
• Prior experience as a Regional GM, Growth Leader, Practice Lead, Market Leader, or similar operational leadership role within an MSP or technology services organization.
• Proven track record of growing regional or practice revenue, improving operational metrics, expanding client relationships, and supporting strategic sales initiatives.
• Experience presenting to clients, participating in business development activities, and representing an organization at industry or market events.
• Prior MSP industry experience is highly preferred; experience supporting growth in regulated or specialized markets is a plus.

Certificates, Licenses, Registrations:  

• None

Compensation Package

ITS offers a full benefits package, including:

• Rich Medical and prescription plans
• Dental & Vision
• Paid Holidays and Flexible Paid Time Off
• 401K/401K Roth with Safe Harbor matching
• Stock Appreciation Rights
• Company-paid life insurance, long-term and short-term disability insurance
• Company-paid mental health support & financial wellness services
• FSA for medical and dependent care
• HSA option with compatible medical plan
• Company-paid training, materials, and exams
• Performance-based bonuses

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Originally posted on Himalayas