Solutions Engineer: Professional Services, North America

At boost.ai, we’re redefining how people interact with companies. As a Gartner Magic Quadrant Conversational AI Leader, we empower organizations around the world to deliver next-generation customer experiences through intelligent chat and voice automation. We’re not happy with just answering questions, we’re all about giving the best possible user journeys through executing tasks through chat and voice.

Our Professional Services team sits at the heart of this mission. We partner with global brands, design cutting-edge voice solutions, and bring real conversational AI to life.

We’re now looking for a Solutions Engineer to join our growing North American PS team, a person who loves solving complex technical challenges, thrives in customer-facing environments, and wants to shape the future of Agentic AI. The key to success in this to bring your hands on experience of building Conversational AI Agents.

Why this role matters

You’ll be the technical backbone of our Professional Services team on both Voice and Chat. From pre-sales scoping to hands-on implementation, you’ll help customers bring exceptional automated experiences to life using the Boost.ai platform.You’ll also play a key role in helping customers adopt Generative AI and enabling them to build powerful and safe LLM-enabled workflows that push Automation and Customer ROI to the next level.This is an opportunity to have a big impact in a fast-scaling, globally recognized AI company.

What you will do:

Technical Delivery & Integration

• Design, build, and optimize Generative AI to enable safe, reliable LLM-powered automation.
• Build API-based workflows across customer environments using Javascript.
• Lead the technical delivery of voice automation projects for enterprise customers.
• Configure and optimize speech services (STT/TTS), audio streaming, and telephony components.
• Integrate Boost.ai with CCaaS platforms, CRMs, ticketing systems, and other third-party technologies.
• Support deployments across channels such as PSTN, SIP, and WebRTC.

Customer Engagement & Advocacy

• Educate customers to independently build technically complex user journeys to drive Automation and User Experience.
• Work closely with customers to understand their goals and identify opportunities to apply generative and voice automation effectively.
• Share customer success stories, implementation patterns, and technical learnings internally to help strengthen our delivery excellence.

Pre-Sales & Scope Definition

• Partner with Account Executives and Pre-Sales Consultants to scope Statements of Work (SOWs) and validate technical feasibility.
• Participate in workshops, discovery sessions, and technical deep dives with prospects and customers.
• Translate customer goals and complex requirements into clear, structured solution approaches.

Skills, experience and competencies required

• ~3+ years in a technical, customer-facing role.
• Hands on experience building in JavaScript, this is your key to success in this role.
• Experience in working hands on with REST API’s, SOAP API’s is a plus.
• Experience with CCaaS, voice technology, telephony, speech services, or Conversational AI is a plus, but not required.
• Ability to build and maintain workflows that connect multiple systems
• Comfortable reading API documentation and translating it into real-world solutions.

Technical curiosity & problem-solving

• A genuine interest in emerging technologies and a habit of self-learning.
• The ability to break down complex technical problems and solve them collaboratively.
• A structured, reliable approach to delivery, and you get things done with quality and clarity.

Personal qualities

• A strong communicator who builds trust with customers and colleagues.
• Inclusive, collaborative, and comfortable working in a diverse global team.
• Thrives in a fast-paced environment where priorities can evolve quickly.
• A self-driven individual who loves finding solutions to complex challenges.
• Motivated by helping customers succeed with modern technology.

We don’t expect perfection, so if you have strong potential and relevant experience, we’d love to hear from you.

Why you’ll love working with us

• Join a global industry leader at the forefront of Conversational AI innovation.
• Work with cutting-edge voice and automation technologies deployed across major enterprises.
• Make a real impact. This is a role where your ideas, initiative, and ownership are truly valued.
• Grow your career in a supportive environment with plenty of room to take on new challenges and shape your path.
• Be part of a diverse, talented, and high-energy Professional Services team.

Originally posted on Himalayas