Solution Operations Manager, Strategic Accounts

Mistral.ai · Paris · posted today ago

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About this role

About Mistral

Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.

We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.

About the role

Mistral AI partners with the leaders of their industries to redefine how their most complex, high-stakes challenges are solved with frontier AI.

As a Solutions Operations Manager for our strategic accounts, you act as the chief of staff to the account leadership: you sit at the heart of the transformation, working with the client's leadership and with Mistral's best deployment strategists, forward-deployed engineers and applied scientists. You keep every account running like clockwork and run point on operations to maximize the impact of Mistral's resources.

This is a hands-on role for someone who blends consulting-grade strategic thinking with the pragmatism of an operator, who embeds in their accounts and owns the outcome, and who brings AI into the day-to-day of the account.

What you'll do

As the operational backbone of the account, you will act as the Chief of Staff to the Program Lead, to ensure Mistral sets the high standard for execution, speed, and collaboration with the client. Your role blends strategic governance, hands-on project management, operational innovation, and internal automation to keep initiatives on track and stakeholders aligned.

Governance & Strategic Alignment

Ensure the Program Lead’s vision is clearly articulated and adopted by both Mistral’s account team and the client
Drive alignment between client stakeholders and Mistral teams to ensure shared priorities and high-quality delivery standards
Facilitate data-driven decision-making for leadership through weekly cadences, steering committee prep, and risk dashboards.

Strategic Scoping & Value Definition

Develop a deep understanding of the client’s business, operating model, and strategic priorities
Partner with the Program Lead and Account team to scope transformative programs, identify and define use cases, and build a clear business case and value framework
Translate strategic ambition into measurable outcomes and track the long-term business impact of each program

Delivery & Execution

Own delivery frameworks: timelines, milestones, reporting, proactively securing commitments and flagging risks or delays early.
Optimize delivery processes by identifying friction points and standardizing workflows to enhance quality and predictability.

Operational Innovation & Automation

Build and enhance Mistral’s platform and internal tools to empower program delivery with scalable, tailored solutions
Automate workflows to eliminate manual friction in planning, reporting, and follow-ups, accelerating execution and reducing operational overhead

Who you are

Strategic operator. You bring 3–5 years of experience in top-tier strategy consulting or as a Chief of Staff in top startup/scale-up, with the structured thinking, adaptability, and clear communication that comes with it.
AI-fluent. You genuinely use AI tools to automate your own work: drafting, analysis, reporting, PMO tasks. You're comfortable building and iterating on automations, not just prompting a chatbot.
High agency. You don't wait to be told what to do. You see the gap, you close it, and you raise the standard as you go.
Customer-centric. You can hold a room with senior enterprise stakeholders and translate between business strategy and technical delivery.
Meticulous and reliable. Ownership to the last detail; nothing falls through the cracks on your watch.
Adaptable. Comfortable operating in ambiguity and a fast-moving environment; bias to action over process for its own sake.

Nice to have

Experience in enterprise software, AI, or deep-tech delivery environments.
Exposure to change management / adoption at scale within large organizations.
Hands-on experience automating workflows with LLMs or building internal tooling.

Practical details

Location: Paris, with travel expected ~30% of your time to customer sites (Europe)
Team: Solutions Org, reporting into the Solutions leadership.
Scope: One or several strategic accounts.

What We Offer

We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.

For the most up-to-date details on benefits available in your location, please refer to our Benefits page.