Solution Consultant Director, NAM

Role Purpose

The Solution Consultant Director exists to lead and scale Omilia's pre-sales function within an assigned region or global segment, driving revenue growth through technical excellence and team performance. The role combines senior people leadership with deep domain expertise in conversational AI, CCaaS, and enterprise sales — ensuring that the Solutions Consulting team consistently delivers high-impact, credible, and commercially aligned pre-sales engagements. By setting the standard for solution quality, enabling the team, and acting as the most senior technical voice in strategic deals, the Solution Consultant Director shapes how Omilia is positioned and won in the market.

Accountabilities

• Own the end-to-end pre-sales function for the assigned region or segment — from team structure and capacity to the quality and commercial outcome of every technical engagement.
• Collaborate with the Sales Director supporting the assigned region or Segment
• Be accountable for the performance, development, and retention of the Solution Consultants and Demo Engineers reporting into this role, creating the conditions for individual and collective excellence.
• Set and uphold the standard for solution architecture quality, RFP response rigour, and demonstration credibility across all regional opportunities.
• Own the strategic relationship with the most complex and highest-value prospects in the region, acting as the senior technical authority where deal complexity demands it.
• Drive alignment between Sales leadership, Product, and Delivery to ensure pre-sales commitments are achievable and that field intelligence continuously shapes the product roadmap.
• Own the regional pre-sales methodology, tooling, and enablement assets — ensuring the team operates with consistency, speed, and technical depth at every stage of the sales cycle.
• Be accountable for the accuracy and completeness of the technical handover from Sales to Delivery for all won opportunities across the team's portfolio.

Key Responsibilities

• Lead, coach, and develop a team of Solution Consultants and Demo Engineers — conducting regular 1:1s, setting clear performance expectations, and building a culture of technical rigour and commercial impact.
• Recruit and onboard Solution Consultant and Demo Engineer talent in alignment with regional headcount plans, ensuring new hires reach full productivity efficiently.
• Personally engage in the most strategically significant opportunities in the assigned region or global segment — leading discovery workshops, solution design reviews, and executive-level presentations where scale or complexity demands senior presence.
• Ensure all demos to be performed in the assigned region or global segment are done to a level of quality appropriate to Sales goals
• Review and approve Demos, solution architectures, Scopes of Work, High Level Effort Estimates, and RFP responses for major accounts, ensuring alignment with Omilia's delivery standards and commercial risk appetite.
• Collaborate with Sales Directors and Account Executives in an assigned region or global segment to define pre-sales strategy, prioritise pipeline coverage, and align SC resources to opportunity value.
• Build and maintain a library of reusable assets for the assigned region or global segment — demo environments, solution templates, objection frameworks, and technical battle cards — that multiply team effectiveness.
• Serve as the senior escalation point for technical blockers, complex integration requirements, and commercially sensitive scope questions arising during the pre-sales cycle.
• Coordinate with Product and Delivery leadership to translate field intelligence into actionable roadmap input — synthesising capability gaps, competitive signals, and unmet customer needs.
• Drive pre-sales forecasting accuracy in collaboration with Sales leadership, providing visibility into deal progression, technical risk, and resource requirements.
• Represent Omilia at senior customer forums, industry events, and partner engagements, reinforcing the company's technical reputation and market credibility.
• Own continuous improvement of pre-sales processes, tooling, and team capability — identifying and closing gaps in methodology, skills, or assets that limit team performance.

Requirements

Knowledge, Skills & Experience

Required:

• Significant and demonstrable track record in pre-sales leadership within enterprise SaaS or conversational AI/CCaaS — with direct experience managing and developing Solutions Consultant or Pre-Sales Engineer teams.
• Deep knowledge of conversational AI, voice IVR, NLU, and contact center automation technologies, with the ability to speak credibly at both technical and executive levels.
• Proven ability to lead and close complex, high-value enterprise deals across multiple stakeholder levels (CX, IT, Procurement, C-suite) in a senior pre-sales or player-coach capacity.
• Strong commercial acumen: fluency in enterprise SaaS sales cycles, procurement dynamics, deal structuring, and how to align technical positioning to commercial outcomes.
• Experience designing and reviewing complex solution architectures involving SaaS platforms, REST APIs, CCaaS integrations, and enterprise technology ecosystems.
• Demonstrated ability to build and develop high-performing pre-sales teams — setting standards, coaching individuals, and building a results-oriented culture.
• Excellent executive communication and facilitation skills — able to lead strategic workshops, C-suite presentations, and internal stakeholder alignment with authority and clarity.
• Experience building reusable pre-sales assets and enablement programmes that improve team velocity and consistency.
• Fluency in English (written and verbal) at a professional level appropriate for international enterprise sales.
• Willingness and ability to travel internationally as required by regional pipeline and team needs.

Nice to have:

• Hands-on experience with major CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral.
• Background in computational linguistics, NLU model design, or dialogue management.
• Exposure to AI Act, GDPR, or other regulatory frameworks relevant to enterprise AI deployments in the EU.
• Additional European languages — German or other DACH-market languages are a strong advantage.
• Domain expertise in a specific vertical such as Banking, Insurance, Utilities, Healthcare, or Telco.
• Familiarity with enterprise ecosystem integrations involving SAP, Salesforce, Microsoft Dynamics, or similar CRM/ERP platforms.
• Experience working in a scale-up or high-growth enterprise software environment with evolving pre-sales structures.

Omilia Note

- Contribute actively and effectively as an integrated team member.
- Act as an Omilia ambassador in all interactions.

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

Originally posted on Himalayas