Software Development Manager

We enable financial institutions to become AI-first digital leaders.

As a professional team of global scale, we work with best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.

About The Job:

We are seeking a highly skilled Software Development Manager to lead the Product Engineering Team responsible for VeriTouch, our solution built on Microsoft Dynamics 365 CE and Microsoft Power Platform. This role combines technical leadership, people management, and hands-on oversight of engineering processes to deliver a scalable, secure, maintainable, and high-quality product.

The Software Development Manager owns the engineering delivery, technical quality, release readiness, and production stability of the VeriTouch product. The role works closely with Product Management, Architecture, Quality Engineering, DevOps, and Implementation teams, while customer project delivery remains under the relevant implementation governance structure.

The role is responsible for ensuring that engineering practices, technical decisions, development processes, and delivery standards support the product's long-term scalability, maintainability, security, and operational stability.

The Software Development Manager works closely with Product Management, Project Management, Solution Architects, Technical Leads, Business Analysts, Quality Engineers, DevOps, and clients to ensure successful technical delivery throughout the software development lifecycle.

What You Will Be Doing

Product Engineering & Engineering Leadership

• Own the engineering delivery lifecycle for VeriTouch, from requirements analysis, estimation, and solution design through development, testing, deployment, release, go-live, warranty, and transition to support.
• Lead a high-performing product development team consisting of developers, business analysts, quality engineers, technical leads, and other technical specialists, ensuring effective planning, execution, and delivery.
• Establish and manage engineering plans, milestones, dependencies, assumptions, risks, acceptance criteria, and resource requirements.
• Ensure development tasks, estimates, engineering plans, and resource allocations are realistic, aligned, and consistent with product priorities.
• Monitor engineering progress through work-management tools and engineering metrics, including backlog health, planned versus completed effort, defect trends, technical debt, cycle time, and deployment readiness.
• Identify delivery deviations early and lead recovery actions through reprioritization, resource allocation, scope adjustment, process improvement, automation, or timeline reassessment.
• Continuously improve software engineering practices, development standards, quality processes, and governance mechanisms.
• Maintain clear engineering ownership while collaborating with Product Management and Implementation teams to align product priorities with customer and business objectives.

Solution Design & Technical Governance

• Provide technical leadership across the design and implementation of VeriTouch, Dynamics 365 CE, and Microsoft Power Platform solutions.
• Partner with Solution Architects, Product Management, and business stakeholders to define high-level designs, technical roadmaps, product-level solution designs, and implementation approaches.
• Govern the transition from requirements and Statement of Work through functional requirements, gap analysis, solution design, technical design, development, testing, and deployment where applicable.
• Review technical design documents, integration specifications, data models, security designs, deployment architecture, and non-functional requirements.
• Ensure functional and technical requirements are complete, testable, traceable, and aligned with approved scope and architecture.
• Promote a configuration-first and low-code/no-code approach, using Dynamics 365 out-of-the-box capabilities, Power Platform, and VeriTouch functionality wherever appropriate, and introducing custom development only when technically and functionally justified.
• Oversee technical decisions related to technologies including Plugins, SSIS, Azure Data Factory, Customer Insights, Copilot, Copilot Studio, Agents, and other relevant Microsoft technologies.
• Identify design, scope, product capability, and technical gaps and ensure they are addressed through configuration, extension, customization, or formal change control.
• Maintain and promote technical standards, reusable patterns, reference architectures, implementation guidance, accelerators, and engineering documentation.

Release, Production & Operational Management

• Own engineering release readiness and ensure releases meet defined quality, security, performance, and operational standards.
• Own the production stability of the VeriTouch product and ensure critical production issues are addressed in a timely and structured manner.
• Oversee technical debt management and ensure technical debt is identified, prioritized, tracked, and addressed as part of ongoing engineering planning.
• Lead or coordinate critical incident resolution, root-cause analysis, and preventive improvement planning.
• Ensure production support findings, recurring defects, and incidents are translated into preventive engineering actions and product improvements.
• Establish and maintain appropriate release criteria, go/no-go decision processes, rollback procedures, and post-release validation practices.
• Partner with Product Management, QA, DevOps, Architecture, and Implementation teams to ensure production releases are predictable, stable, and sustainable.

Client, Stakeholder & Delivery Governance

• Funciton as a senior technical contact for clients where engineering leadership or technical governance is required throughout the project lifecycle.
• Lead or support discovery workshops, design reviews, technical governance meetings, project boards, steering committees, escalation discussions, and go-live readiness reviews.
• Communicate technical risks, trade-offs, dependencies, delivery impact, and mitigation options clearly to both technical and non-technical stakeholders.
• Challenge unsupported, high-risk, or unnecessarily customized requirements and recommend sustainable alternatives.
• Ensure key actions, decisions, assumptions, dependencies, and owners are documented and followed through to closure.
• Manage technical escalations constructively while maintaining trusted and professional client relationships.
• Work closely with Project Management on scope, schedule, cost, dependencies, and client governance while maintaining clear ownership of engineering delivery and technical execution.
• Ensure customer project delivery activities remain aligned with the relevant implementation governance structure.

Presales, Estimation & Project Initiation

• Participate in presales, discovery, solutioning, and project-initiation activities.
• Review and contribute to RFP/RFI responses, Statements of Work, technical proposals, solution architecture documents, estimates, assumptions, dependencies, and project plans.
• Validate whether requirements can be delivered through Dynamics 365 out-of-the-box capabilities, configuration, Power Platform, VeriTouch product functionality, or custom development.
• Ensure technical estimates are supported by clear and measurable assumptions, including integrations, APIs, entities, fields, workflows, validations, reports, data volumes, and non-functional requirements.
• Identify scope gaps, exclusions, delivery risks, dependencies, and potential change requests before commercial or delivery commitments are approved.
• Support technical presentations, solution demonstrations, and clarification sessions with prospects and clients.

Engineering Quality, ALM & DevOps

• Define and enforce engineering quality gates across analysis, design, development, testing, deployment, and go-live.
• Ensure appropriate unit, integration, regression, performance, security, and non-functional testing is planned and executed.
• Oversee code review practices, code-quality standards, static analysis, defect management, and root-cause analysis.
• Establish and govern ALM, CI/CD, source control, branching, environment management, solution packaging, automated deployment, rollback, and release-control practices across Dynamics 365 and Power Platform development.
• Govern source control, branching, solution management, CI/CD, environment management, deployment, and rollback practices.
• Ensure managed and unmanaged solutions, development environments, and production changes follow approved ALM and deployment practices.
• Review deployment plans, release notes, runbooks, environment-readiness checklists, rollback plans, and post-deployment validation activities.
• Oversee SIT and UAT readiness, defect triage, stabilization, and production transition.
• Ensure production support findings and recurring incidents are translated into preventive engineering actions and improvements.
• Confirm operational readiness, including monitoring, logging, support documentation, knowledge transfer, and warranty arrangements, before go-live.

Security, Privacy & Technical Compliance

• Ensure solutions comply with applicable security, privacy, regulatory, audit, and data-retention requirements, particularly within banking and insurance environments.
• Ensure security and privacy considerations are incorporated into architecture, technical designs, testing, deployment, and support processes.
• Govern appropriate security-role design, least-privilege access, segregation of duties, field-level security, and audit requirements.
• Validate integration security, authentication, authorization, secrets management, logging, and sensitive-data handling.
• Ensure security findings and incidents are appropriately tracked, remediated, and incorporated into preventive engineering controls.
• Coordinate with security, architecture, infrastructure, compliance, and client teams when significant technical or regulatory risks arise.

AI, Innovation & Continuous Improvement

• Drive responsible adoption of Microsoft Copilot, GitHub Copilot, Copilot Studio, AI Builder, and other approved AI-assisted engineering tools.
• Identify opportunities to apply AI across requirements analysis, development, code review, test creation, documentation, defect analysis, and delivery reporting.
• Establish appropriate human-review, security, privacy, intellectual-property, and quality controls for AI-assisted development.
• Evaluate emerging Microsoft, cloud, AI, and Power Platform capabilities and assess their applicability and value for VeriTouch and client solutions.
• Guide teams in designing AI agents and intelligent automation where they provide sustainable business value.
• Contribute to COE initiatives, reusable assets, engineering standards, accelerators, lessons learned, and continuous improvement activities.
• Function as a feedback channel between Implementation and Product teams by communicating recurring implementation challenges, product gaps, and enhancement opportunities.

People, Capability & Resource Management

• Lead, mentor, coach, and develop engineering teams, fostering a collaborative, accountable, and high-performing product development team.
• Own workforce planning, skill assessment, succession planning, hiring, onboarding, and retention for the engineering team.
• Conduct regular one-to-ones, performance evaluations, development planning, workload reviews, feedback, and capability assessments for direct reports.
• Maintain competency and development plans for technical leads, principal developers, senior developers, and emerging technical leaders.
• Allocate work based on skill, complexity, development needs, availability, and delivery risk.
• Develop technical leads and senior engineers in both technical decision-making and leadership capabilities.
• Establish mentoring structures, communities of practice, technical training, and knowledge-sharing sessions.
• Identify capacity constraints, single-person dependencies, and critical skill gaps and proactively develop mitigation plans.
• Promote sustainable delivery practices and effective workload management.
• Support recruitment through technical interviews, practical assessments, candidate calibration, and hiring recommendations.

Engineering Performance & KPIs

• Define, monitor, and continuously improve engineering KPIs and operational metrics.
• Track release predictability, defect leakage, production incidents, cycle time, code-review compliance, automated test coverage, deployment success, technical debt, and engineering quality.
• Use engineering metrics to identify trends, bottlenecks, quality risks, and improvement opportunities.
• Establish improvement actions based on engineering performance data and monitor their effectiveness.
• Provide regular visibility to relevant stakeholders on engineering health, delivery performance, production stability, and improvement initiatives.

Role Scope & Collaboration

• The Software Development Manager owns the engineering delivery, technical quality, release readiness, production stability, technical-team execution, development governance, capability development, and technical delivery risk for the VeriTouch product.
• The role collaborates closely with Product Management on product priorities, roadmap alignment, technical debt, quality, and engineering capacity.
• The role collaborates closely with Project Management on customer project scope, schedule, cost, dependencies, and client governance, while the Project Manager retains overall commercial and contractual accountability for customer projects.
• Customer project delivery remains under the relevant implementation governance structure, while the Software Development Manager remains accountable for engineering execution and technical delivery.
• The Software Development Manager may delegate detailed design and implementation activities to Technical Leads, Principal Developers, and other engineering team members while remaining accountable for appropriate engineering oversight and successful completion of technical delivery.
• From the role is expected to balance technical quality, delivery timelines, scalability, maintainability, security, production stability, and business objectives.

What We Are Looking For

• 15+ years of overall software engineering experience, including substantial hands-on experience with .NET and C#, strong recent experience with Microsoft Dynamics 365 CE and Power Platform, and at least five years of people-management experience.
• Strong hands-on knowledge of .NET, C#, Microsoft Dynamics 365 CE/CRM, Model-Driven Power Apps, Power Automate, and Power Platform technologies.
• Proven experience leading and developing multidisciplinary engineering teams, including developers, business analysts, quality engineers, architects, and integration specialists.
• Proven experience delivering complex enterprise, banking, or insurance implementations through production go-live.
• Strong understanding of both Dynamics 365 Online and on-premises architectures.
• Strong experience with ALM, Azure DevOps, CI/CD, managed solutions, environment management, deployment governance, release management, and production support.
• Experience with solution architecture, integrations, data migration, security models, performance engineering, and non-functional requirements.
• Proven experience in presales, technical estimation, proposal and SoW review, solution workshops, and client-facing technical engagements.
• Strong experience managing delivery risks, technical escalations, recovery plans, dependencies, and stakeholder expectations.
• Experience delivering solutions for banking or insurance clients.
• Experience with Dynamics 365, Power Platform, Plugins, SSIS, Azure Data Factory, Customer Insights, Copilot, Copilot Studio, and/or AI Agents.
• Practical experience with AI-assisted development and Copilot technologies, with an understanding of responsible AI adoption.
• Strong analytical and decision-making skills, with the ability to balance technical quality, delivery timelines, scalability, maintainability, and business objectives.
• Excellent written and verbal communication skills, with the ability to translate complex technical topics into clear and actionable information for technical and non-technical stakeholders.
• Demonstrated ability to foster collaboration, accountability, continuous improvement, and professional growth within engineering teams.
• Strong understanding of engineering KPIs and the ability to use data and metrics to improve delivery predictability, quality, production stability, and engineering effectiveness.

About VeriPark:

VeriPark is a global technology powerhouse with more than two decades of experience in the financial services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.

As a global player, we offer more than just a workplace; we provide a transformative environment that transcends boundaries. Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.

Be a part of our global family, where opportunities are as vast as our global footprint.

Originally posted on Himalayas