Servicing and Settlements Specialist

Prove Partners · Costa Rica · posted today ago

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About this role

Servicing and Settlements Specialist

PROVE Partners (part of Allira Holding LLC) is seeking a dedicated and responsible Servicing Specialist (remote) to join the team. In this role, you will make 50-100 outbound calls daily to law firms and/or providers, gather case status updates, negotiate settlement terms, and handle additional responsibilities like sending and responding to emails.
You may also be tasked with researching and gathering important information on special cases to ensure smooth case progression.

Key Responsibilities:

Make 50-100 outbound calls daily to law firms and providers to gather case status updates or request additional information.
Negotiate settlement terms with law firms and providers in a friendly and fair manner.
Send, receive, and respond to emails related to case progress and inquiries.
Research and track down important information for special or complex cases, ensuring accuracy and completeness.
Work through a daily task list to ensure all scheduled work is completed efficiently and on time.

Qualifications:

Strong sense of responsibility and dedication to quality work.
Hardworking and self-motivated with the ability to manage a high volume of calls.
Highly organized with excellent attention to detail.
Enjoys being on the phone and engaging with others in a professional manner.
Clear spoken English and excellent communication skills.
Strong writing skills with the ability to convey information clearly and concisely.
Prior experience servicing financial products.
Knowledge of personal injury is a plus

If you're someone who thrives in a fast-paced environment and is excited about working in a supportive, team-oriented role, we would love to hear from you!