Senior Salesforce Administrator (Technical | AI-Enabled | Media Cloud & Agentfor

Trigg Digital · South Africa · posted today ago

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About this role

Senior Salesforce Administrator

(Technical | AI-Enabled | Media Cloud & Agentforce)

Location: South Africa (Fully Remote)

Type: Full-time | Permanent

We are a boutique Salesforce consultancy and Summit (Platinum) Partner delivering high-impact, multi-cloud Salesforce solutions across Sales, Service, Marketing, Media Cloud, and Agentforce for Enterprise and SMB clients globally.

We’re looking for a technically strong, delivery-focused Salesforce Administrator who thrives in a consulting environment and is excited by the future of Salesforce delivery — combining deep platform expertise with AI-assisted configuration and automation.

This role is ideal for someone who is not just an administrator, but a solution builder — someone who can design scalable solutions, work across complex data models (including industry clouds), and use tools like Claude Code and ChatGPT as a core part of their development workflow.

This is not a junior role. You will be working on sophisticated implementations, including media industry use cases and AI-powered agent experiences, alongside experienced architects and developers.

🚀 What You’ll Do

Own end-to-end Salesforce configuration across:
- Objects, fields, record types, page layouts
- Validation rules, approval processes, and security models
- Advanced Flow automation
Design and deliver scalable automation and solutions across core clouds and Media Cloud data models
Contribute to implementations involving:
- Salesforce Media Cloud (complex industry data models, advertising / media workflows)
- Salesforce Agentforce (AI-driven agent experiences, automation, and augmentation)
Translate business requirements into well-architected, maintainable Salesforce solutions
Use AI-assisted development tools (Claude Code, ChatGPT, or equivalent) as a core delivery capability to:
- Generate and validate metadata configurations
- Accelerate Flow design and troubleshooting
- Assist with complex logic design and edge cases
- Produce high-quality documentation and test cases
Collaborate with Technical Architects on solution design, trade-offs, and best practices
Perform data modelling and migration, particularly within complex or industry-specific schemas (e.g. Media Cloud)
Manage security models (roles, permission sets, sharing) across complex org structures
Contribute to Agile delivery and DevOps practices:
- Sprint planning, estimation, and backlog refinement
- Structured deployments using Git/SFDX/CI-CD
Lead or support:
- UAT, regression testing, and release validation
- Documentation aligned with best practice delivery standards
Build reports, dashboards, and analytics to support business decision-making
Support pre-sales and demo builds, including showcasing Media Cloud and Agentforce capabilities

🧠 What You Bring

3–5+ years’ experience as a Salesforce Administrator in a consultancy or complex delivery environment
Salesforce Administrator certification (required)
Additional certifications (Advanced Admin, Platform App Builder, Consultant certs) strongly preferred
Strong hands-on experience with:
- Salesforce Flow (essential)
- Sales Cloud and Service Cloud
- Exposure to Media Cloud or other Industry Clouds is highly advantageous
Working knowledge or strong interest in Agentforce / AI-driven Salesforce capabilities
Solid understanding of:
- Data modelling and relational databases
- Integration patterns and ETL processes
Hands-on experience using AI tools (Claude, ChatGPT, etc.) to deliver Salesforce solutions — this is essential
Including:
- AI-assisted metadata configuration
- Flow design and debugging
- Documentation and testing acceleration
Experience working in Agile and DevOps environments (JIRA, Git, SFDX, CI/CD)
Strong problem-solving ability, with confidence navigating and improving complex, sometimes undocumented orgs

🌍 Why Join Us

Fully remote role within South Africa — work from anywhere
Work on cutting-edge Salesforce products, including:
- Media Cloud (industry-specific, high-complexity implementations)
- Agentforce (next-generation AI capabilities within Salesforce)
Be part of a team that treats AI as a core delivery capability, not a buzzword
Clear progression into Solution Architecture / Technical Architecture
Certification support and continuous learning
Exposure to diverse industries and high-impact projects
Values-driven organisation committed to diversity, equity, and meaningful impact