Senior Program Manager, iQueue for Inpatient Flow

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world. Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

Join our Customer Onboarding team, where we partner with hospitals and health systems to implement technology that improves patient flow, optimizes capacity, and helps patients get the right care at the right time.

As a Senior Program Manager supporting Inpatient Flow, you will own healthcare technology implementations from pre-kickoff through go-live, serving as the primary driver of the project plan and day-to-day execution. You will bring together customer and LeanTaaS teams to manage the many interconnected pieces of a successful implementation—from discovery and technical readiness to workflow alignment, testing, training, go-live preparation, and launch.

You will build and manage detailed project plans, drive customer meetings and decisions, coordinate clinical and technical workstreams, manage risks and dependencies, and ensure teams remain aligned and accountable to their commitments. You’ll anticipate what could impact the implementation, create clear paths to resolution, and keep customers and internal stakeholders informed and moving forward.

Our implementations range from individual hospitals to complex, enterprise-wide deployments spanning multiple workflows, facilities, and stakeholder groups. You will partner closely with Clinical Workflow Implementation Managers, Product Implementation, Data Engineering, Customer Success and customer teams to bring structure and accountability to each engagement and ensure customers are prepared for a successful go-live.

WHAT YOU'LL DO

Lead Customer Implementations

• Own and lead a portfolio of complex Inpatient Flow implementations from kickoff through go-live and transition to Customer Success
• Build, maintain, and execute detailed implementation plans, including milestones, deliverables, dependencies, resources, decisions, and timelines
• Lead implementations that span multiple workflows in multiple hospitals across a health system
• Run customer and internal implementation meetings, establish clear action items and owners, and drive accountability for commitments across customer and LeanTaaS teams
• Coordinate discovery, technical implementation, workflow design, training, testing, readiness, and go-live activities across all implementation workstreams
• Maintain implementation momentum by proactively following up on deliverables, resolving blockers, and ensuring decisions are made when needed
• Drive high-quality implementations by ensuring consistent execution against established standards, proactively identifying gaps, and maintaining a high bar for customer experience and delivery excellence
• Coordinate and participate in onsite meetings and activities

Manage Risk, Dependencies & Escalations

• Continuously assess implementation health and proactively identify risks, dependencies, resource constraints, and decisions that could impact delivery
• Develop and drive mitigation plans before risks become implementation delays or customer escalations
• Identify and escalate issues requiring additional leadership, product, technical, or clinical support and ensure they remain actively managed through resolution
• Manage changes to implementation scope and timelines, clearly communicating impacts and establishing alignment on the path forward
• Maintain clear documentation of decisions, risks, action items, dependencies, and customer commitments throughout the implementation
• Provide internal and customer stakeholders with clear, consistent visibility into implementation status, risks, accomplishments, and next steps

Drive Customer & Cross-Functional Alignment

• Build strong working relationships with customer project leaders, executives, clinical leaders, operational stakeholders, and technical teams
• Facilitate customer governance and implementation meetings that drive decisions, resolve open issues, and maintain alignment across stakeholders
• Partner closely with Clinical Workflow Implementation Managers to incorporate workflow transformation, change management, training, and adoption activities into the overall implementation plan
• Coordinate across Product Implementation, Data Engineering, Product, Customer Success, and other LeanTaaS teams to ensure workstreams and dependencies remain aligned
• Navigate competing priorities and differing stakeholder perspectives while maintaining focus on implementation goals and customer outcomes
• Ensure a thorough handoff to Customer Success at the completion of implementation, including outcomes, open items, commitments, risks, and opportunities for continued optimization
• Understand the overall implementation strategy and translate it into a delivery approach that aligns project execution with customer needs, implementation goals, and desired business outcomes

Contribute to Implementation Excellence

• Apply established implementation methodologies, tools, and best practices consistently across customer engagements
• Identify opportunities to improve implementation processes, templates, tools, and documentation based on lessons learned from customer engagements
• Share implementation insights and best practices with the broader team to improve consistency and execution across future implementations

WHAT YOU'LL BRING

• Bachelor’s degree (or equivalent years of related experience) in Business, Healthcare Administration, or a related field
• Project Management Professional (PMP) certification
• 5+ years of hands-on project or program management experience leading complex healthcare implementations
• Experience directly managing implementations through the full lifecycle, from kickoff and discovery through testing, training, go-live, and transition
• Experience leading health system-wide initiatives involving multiple hospitals, workstreams, stakeholder groups, or technology solutions
• Strong project management fundamentals, including project planning, dependency management, risk mitigation, issue management, scope management, and stakeholder communication
• Demonstrated ability to manage multiple customer implementations and priorities simultaneously while maintaining attention to detail
• Proven ability to drive accountability and results across cross-functional teams without direct authority
• Experience working directly with executives, clinical leaders, operational teams, technical teams, and project stakeholders within hospitals or health systems
• Ability to translate complex implementation details into clear project plans, decisions, risks, and next steps
• Strong communication, facilitation, problem-solving, and organizational skills
• Proficiency with project management tools and methodologies
• Resourceful, results-oriented, and comfortable operating in a fast-paced, customer-facing environment
• Willingness to travel 30–40% of the time

BONUS POINTS IF YOU HAVE

• Experience implementing enterprise healthcare technology or SaaS solutions
• Experience with inpatient hospital operations, patient flow, capacity management, or related operational workflows
• Experience managing multi-product or multi-site implementations across large health systems
• Experience working in JIRA and Smartsheet
• Lean, Six Sigma, Agile, or other process improvement training or certification

WHAT YOU'LL GET

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to . LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law. Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.

Originally posted on Himalayas