Senior IT Support Engineer (Part-Time)

At Talentus Global, we are looking for you!

We are a U.S. company with a strong presence in LATAM and across 20+ countries around the world. Some of our key near-shore BPO services include: smart-sourcing, dedicated or cluster teams, managed IT services, software outsourcing, and top ERP & CRM solutions—driven by our practices across many industries, including Higher Education. We are currently looking for a Senior IT Support Engineer (Part-Time) , to become a valuable addition to our dynamic team!

Position Overview

We are seeking a Senior IT Support Engineer with strong experience in enterprise IT environments, Microsoft cloud technologies, and remote technical support. The ideal candidate will have hands-on experience supporting Azure Portal, Microsoft 365, Teams, OneDrive, IP Telephony, VoIP (DIDWW) and end-user technology solutions.

The candidate must demonstrate strong troubleshooting skills, customer service abilities, and experience managing technical issues in a remote support environment.

Responsibilities:

• Provide advanced technical support for end users.
• Troubleshoot hardware, software, networking, and cloud-related issues with an SLA in place.
• Provide remote IT support and resolve incidents efficiently and following an SLA in place as well as an RCA.
• Support and manage Microsoft 365 environments, including:
  • Office 365 applications
  • Microsoft Teams
  • OneDrive
  • Exchange Online
  • User accounts and permissions
• Assist with Azure Portal administration and troubleshooting.
• Manage user access, licenses, and security configurations.
• Document incidents, solutions, and technical procedures.
• Support IT projects, migrations, and technology improvements.
• Configure and support domains, IP's, virtual cloud environments (VPS), hosting environments.
• Manage the IP Telephony across our offices and platforms.

Required Technical Experience & Knowledge.

Microsoft Azure / Azure Portal

Candidate must have experience or training in:

• Azure Portal navigation and administration.
• Microsoft Entra ID (Azure Active Directory).
• User and group management.
• Roles, permissions, and access control.
• Basic Azure security concepts.

Microsoft 365 / Office 365

Experience or training required in:

• Microsoft 365 Admin Center.
• User management and license assignment.
• Exchange Online administration.
• Microsoft Teams support and configuration.
• OneDrive administration and synchronization troubleshooting.
• SharePoint Online fundamentals.

Technical Support & Remote Support

Experience required in:

• Remote troubleshooting and end-user support.
• Windows operating systems.
• Hardware and software troubleshooting.
• VPN and connectivity troubleshooting.
• Remote access/support tools.
• IT ticketing systems and incident management.
• IP Telephony and VoIP including using DIDWW.

Required Training

Required and completed training in:

• Microsoft Azure Administration.
• Microsoft 365 Administration.
• Microsoft Teams Administration.
• Cloud technologies.
• IT Support methodologies.
• ITIL Foundation.

Qualifications:

• Minimum 5 years of experience in IT Support or related roles remotely and following an SLA.
• Practical experience supporting Microsoft environments.
• Strong troubleshooting and analytical skills.
• Ability to work independently in a remote environment.
• Strong communication skills with technical and non-technical users.
• Experience supporting users in a global environment and across different time-zones.
• Must have a minimum of B2 English Level.

What do we offer?

· Contractor model · Remote model · Salary in $USD · Benefits courses and/or certifications -Opportunity to work with top-tier U.S. clients. -Entrepreneurial, multicultural team culture. Join us if you have what it takes to be part of the Talentus Global Team!

Originally posted on Himalayas