Senior Dynamics 365 Engineer (Sales, Field Service, IOM & AI)

This is a remote position.

Role: Senior Dynamics 365 Engineer (Sales, Field Service, IOM & AI)Location: RemoteDuration: FulltimeRole Overview:We are seeking a Senior Dynamics 365 Engineer to design, deploy, and optimize core business applications. You will drive enterprise workflows across Sales, Field Service, and Intelligent Order Management (IOM). A primary focus of this role is building next-generation agentic workflows using Microsoft Copilot Studio and tuning autonomous agent experiences. Key Responsibilities:Core Dynamics 365 Engineering:

• Module Architecture: Configure, customize, and extend D365 Sales, Field Service, and Intelligent Order Management (IOM).
• Order Orchestration: Design and manage complex order journeys, fulfillment rules, and inventory visibility policies in IOM.
• Field Operations: Optimize schedule boards, resource routing, mobile configurations, and work order lifecycles.
• Sales Automation: Build lead-to-cash pipelines, opportunity management systems, and forecasting models.

AI & Agentic Experiences:

• Copilot Studio Development: Build, publish, and maintain custom copilots and conversational agents.
• Agent Tuning: Prompt-engineer, ground, and tune Microsoft agentic experiences to minimize hallucinations and maximize accuracy.
• Plugin Integration: Create Power Platform connectors, custom actions, and API plug-ins for AI agents to trigger business logic.
• Autonomous Workflows: Design multi-turn conversations where AI agents execute tasks independently across D365 modules.

Integration & Data Engineering:

• Dataverse Architecture: Design scalable Dataverse environments, security models, and data relationships.
• System Integration: Connect D365 with third-party ERPs, supply chain systems, and e-commerce platforms using Azure tools.
• ALM Practices: Manage solution deployment pipelines using Azure DevOps and Power Platform Pipelines.

Requirements

Required Experience and Skills:Technical Expertise:

• Strong hands-on experience with D365 Sales and Field Service.
• Proven track record deploying D365 Intelligent Order Management (IOM).
• Advanced proficiency in Microsoft Copilot Studio (formerly Power Virtual Agents).
• Experience with Azure OpenAI, prompt engineering, and semantic search grounding.
• Technical depth in C# (.NET), JavaScript, TypeScript, and Power Automate cloud flows.

Soft Skills & Delivery:

• Ability to translate vague business problems into structured prompt instructions for AI models.
• Strong debugging skills for asynchronous plugin steps and AI orchestration paths.
• Clear communication skills to explain AI confidence scores and agent behaviors to stakeholders.

Preferred Certifications:

• Microsoft Certified: Power Platform Functional Consultant (PL-200)
• Microsoft Certified: Dynamics 365 Sales Functional Consultant (MB-210)
• Microsoft Certified: Dynamics 365 Field Service Functional Consultant (MB-240)

Originally posted on Himalayas