Senior Account Director

Description Ciklum · United States · posted today ago

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About this role

Ciklum is looking for a Senior Account Director to join our team full-time in the US.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Account Director, become a part of a cross-functional development team engineering experiences of tomorrow. At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. We are a custom product engineering and digital transformation company supporting both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts, and product owners, we engineer technology that redefines industries and shapes the way people live.

Ciklum is experiencing rapid growth, with the United States representing our primary strategic growth market. We are inviting experienced leadership professionals to drive high-impact digital transformations alongside premier West Coast technology companies, global retail brands, and innovative consumer financial platforms.

As an Account Director, you will serve as a key commercial leader and B2C Subject Matter Expert across our US West Coast region. In this high-visibility role, you will be responsible for scaling established enterprise B2C accounts across the West Coast tech and consumer landscape, while actively driving commercial development and expansion into key regional and global brands spanning Retail, Consumer Financial Services, and Consumer Tech.

Combining deep domain expertise in consumer digital experiences with strategic account management, you will serve as a trusted advisor to C-suite executives, guiding complex digital transformation initiatives, omnichannel commerce modernizations, and customer-facing digital products. You will champion AI-driven customer transformations, modern product delivery, and digital execution techniques to maximize customer engagement, retention, and account growth. You will partner closely with global delivery management, technical practice leads, and executive leadership to drive substantial business impact.

Responsibilities:

Strategic Account Leadership & Growth: Own and execute comprehensive portfolio plans for our strategic West Coast B2C accounts across Retail, Consumer Finance, and Tech. Formulate long-term account strategies rooted in a deep understanding of consumer behavior, omnichannel engagement, platform scalability, and client business goals
AI Transformation & B2C Innovation: Guide clients on leveraging Enterprise AI, Generative AI, and predictive analytics to power personalized customer journeys, modern commerce engines, automated support frameworks, and intelligent consumer applications
Commercial & Pipeline Development: Actively identify, qualify, and close expansion opportunities within existing strategic B2C accounts while supporting new-logo acquisition across the West Coast market. Lead end-to-end sales and expansion efforts from initial opportunity shaping through contract execution
Domain SME & C-Suite Engagement: Function as a Subject Matter Expert in consumer engagement and B2C digital ecosystems. Engage with C-Level Executives (CIOs, CTOs, Chief Digital Officers, Heads of Product/Engineering) to articulate Ciklum’s value proposition in modernizing digital touchpoints, mobile applications, and core platform capabilities
P&L & Portfolio Accountability: Take ownership of account-level P&L across your portfolio, including revenue growth, margin optimization, forecasting accuracy, statement of work (SOW) structuring, and commercial governance
Modern Digital Delivery Governance: Advocate for agile product development, DevOps/DevSecOps practices, cloud-native architectures, and AI-assisted engineering tools to deliver high-velocity product iterations and high reliability for mission-critical consumer applications
Matrix Leadership & Escalation: Collaborate with cross-functional delivery teams (onshore, nearshore, and offshore) to ensure flawless program delivery, contract adherence, proactive risk management, and market-leading Net Promoter Scores (NPS)
Cross-Functional Collaboration: Partner with global practice leads (Data & AI, Cloud Engineering, Product Design, Experience Engineering) to design and package custom solutions engineered for high-scale B2C environments
Partnership Growth Focus: Takes ownership of some domain focused partnerships with regional partners to accelerate growth

Requirements:

Experience: Minimum of 10+ years in technology consulting, IT services, digital transformation, or custom software engineering, with at least 8+ years dedicated specifically to account management, client relationship leadership, and commercial growth
B2C & Multi-Vertical SME: Demonstrated background managing enterprise accounts within Retail, Consumer Financial Services (e.g., neobanks, consumer payments, wealthtech), and Consumer Tech platforms. Practical consulting experience in high-volume, customer-facing digital ecosystems is required
West Coast Market Presence: Proven track record of navigating, growing, and managing enterprise accounts across the US West Coast technology and corporate landscape
Experience operating within fast-paced, matrixed environments utilizing global delivery models (onshore/nearshore/offshore)
AI & Digital Product Fluency: Strong understanding of how AI/ML, personalization engines, data pipelines, and cloud platform modernizations are applied to solve modern consumer engagement and operational challenges
Digital Delivery & Tooling Acumen: Hands-on familiarity with modern software development methodologies (Agile at scale, CI/CD, modern microservices frameworks) and delivery tools (JIRA, Azure DevOps, AI engineering tools) to engage credibly with engineering and product leaders
Enterprise Sales & Account Expansion: Proven history of consistently meeting and exceeding multi-million-dollar booking quotas, revenue targets, and portfolio profitability metrics in consumer tech/digital service accounts
Executive Presence & Pitching: Exceptional capability to build trust with C-Level executives, framing technical capabilities into clear, quantifiable business outcomes (CAC reduction, LTV growth, platform throughput, conversion rate optimization)
Commercial & Contractual Acumen: Expert capability in deal structuring, MSA/SOW negotiations, team ramp models, and outcome-focused pricing structures

What’s in it for you?

Strong community: Work alongside top professionals in a friendly, open-door environment
Growth focus: Take on large-scale projects with a global impact and expand your expertise
Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. In the US, Ciklum is growing fast—inviting experienced professionals to lead digital transformation alongside Fortune 500 clients. Be part of a company where innovation and impact go hand in hand.