Sales operational manager
About this role
Location: Europe-based (Remote, with occasional travel)
Languages:
Ukrainian — mandatory
English — B2+ required
Russian — optional / nice to have
About the Company
Our client is a fast-growing global provider of next-generation payment solutions, supporting some of the most dynamic and demanding sectors of the digital economy - including iGaming, Gambling, Forex, Crypto, and eCommerce.
The company processes millions of secure transactions every month and partners with high-growth merchants across Europe, Africa, Latin America, and Asia. Its proprietary payment infrastructure combines flexibility, speed, and regulatory compliance, enabling seamless cross-border payments for high-risk and enterprise clients.
The platform supports 60+ global and local payment methods, including cards, alternative payment methods (APMs), open banking, Pay-by-Bank, mobile money, and crypto. By leveraging AI-powered routing, PCI DSS–certified security, and real-time fraud monitoring, the company consistently delivers market-leading approval rates and high operational reliability.
Why Join
Join a globally recognized fintech innovator in the high-risk payments space
Work with advanced technologies: AI-driven routing, open banking, multicurrency processing, crypto payments
Collaborate with cross-functional teams across multiple regions and time zones
Be part of a data-driven, entrepreneurial culture focused on scale, performance, and continuous improvement
About the Role
Sales Operations acts as a cross-functional operational and analytical hub, responsible for supporting, retaining, and scaling merchants across all key stages of the merchant lifecycle.
The function is accountable for data-driven decision-making, bridging Sales, FinOps, Risk/Compliance, Tech, and Business Development. The goal is to replace intuition with structured insights and enable sustainable merchant growth.
This role owns merchant context, payment performance visibility, and operational excellence — laying the foundation for upsell, retention, and volume scaling.
Key Responsibilities
Analytics & Merchant Profiling
Pre-qualification of merchants: market, geo, traffic, and payment method research
Assessment of deal feasibility and growth potential in collaboration with Sales
Merchant Operations
Operational support of merchants post-onboarding
Monitoring performance metrics: volumes, approval rates, conversion, errors, routing efficiency
Ownership of merchant payment context and operational reality
Optimization & Scaling
Initiation of performance improvements: provider tuning, routing optimization, cascading logic
Reduction of operational and technical growth barriers
Cross-Functional Coordination
Collaboration with FinOps, Risk/Compliance, and Tech teams on merchant-related decisions
Preparation of structured reports, insights, and action plans for Sales and management
Requirements
Professional Experience
1+ year experience in fintech / PSP, preferably in high-risk segments
(iGaming, Gambling, Betting, Forex, Crypto)Background in Sales Operations, Account Management, Business Analytics, or Sales
Analytical & Technical Skills
Strong analytical mindset; confident with Excel, Power BI, or similar tools
Understanding of payment methods and flows: cards, APMs, mobile money, local/regional solutions
Experience using AI tools (GPT, Perplexity, Gemini) in analytical or operational workflows
Basic market and SEO research skills (Similarweb, Ahrefs, etc.)
Business & Communication Skills
Strong negotiation and business communication skills
Spoken and written English (B2+)
Ukrainian language - a significant advantage
Personal Qualities
High stress tolerance in a fast-paced, high-risk B2B environment
Results-driven, structured, and ownership-oriented mindset
Clear understanding of how Sales and Support teams operate in high-risk payment businesses
What Success Looks Like
Sales decisions supported by clear data, not assumptions
Merchants scaling with fewer operational blockers
Improved payment performance and approval rates
Strong alignment between Sales, Risk, FinOps, and Tech
Originally posted on Himalayas
