SaaS Solution Architect

Concentrix · China · posted today ago

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About this role

Job Title:

SaaS Solution Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for a SaaS Solutions Architect to technically lead the design and implementation of scalable solutions that align with business goals. This role requires translating complex business requirements into structured, efficient architecture, while collaborating closely with both technical and non-technical people. The Solutions Architect will leverage their expertise in custom development, platform extensibility, and integrations to drive impactful results.

Responsibilities

Lead the design and delivery of custom SaaS-based solution tailored to meet client business objectives.
Define technical requirements and solution architecture through discovery sessions and design workshops.
Develop and deploy custom integrations, APIs, and automation using languages like .Net, NodeJS, Python, Java, or Ruby and Rails.
Act as the technical lead on client engagements, ensuring solution quality, scalability, and feasibility.
Collaborate closely with cross-functional teams and act as the SaaS platform subject matter expert.
Engage in direct communication with enterprise clients, providing consultative guidance on technical solutions.
Contribute to the overall architecture design by understanding integration patterns, data flows, and performance-driven design.

Qualifications

+8 years of experience in technical consulting, solutions architecture, or enterprise integration roles.
Hands-on experience working with SaaS/IPaaS applications, APIs, and custom software development.
Working experience with two or more programming languages (.Net, NodeJS, Python, Java, Ruby and Rails).
Deep expertise in system design (Cloud platforms (AWS, Azure), APIs, security architecture, and infrastructure.
Proven background in systems architecture and designing scalable, extensible solutions across multiple business systems.
Demonstrated success working directly with enterprise clients in a customer-facing, consultative role.
Strong understanding of integration patterns, data flows, and performance-focused architecture design.
Knowledge of data integration and experience integrating SaaS applications with different business systems (ETL, CRM, business analytics, reporting, etc.).
Ability to translate business requirements into technical blueprints and make sound decisions on tech stack, scalability, and trade-offs.
Project & Engagement Management Skills (Planning, Discovery & Requirements, Presentation, Conflict & Escalation, Negotiation, Active Listening & Empathy).
Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects.
Proven ability to drive projects from concept through completion.
Bachelor’s degree in MIS, CIS, CS, Technical Degree