RSA - Flight Centre Your Way (Nationwide, South Africa)

ABOUT THE OPPORTUNITY

Do you thrive on creating unforgettable travel experiences and turning customer dreams into reality? As a Flight Centre Your Way Experienced Travel Consultant, you'll manage the complete customer journey from initial enquiry through to after-sales support. Working in a dynamic, customer-focused environment, you'll leverage your travel expertise, product knowledge, and sales skills to deliver outstanding service while achieving strong commercial results. This is a remote opportunity for experienced consultants who are passionate about travel and committed to creating world-class customer experiences.

KEY RESPONSIBILITIES

• Manage customer enquiries across multiple channels, including walk-ins, telephone, and web enquiries.
• Convert travel requests and holiday packages into sales.
• Respond to customer requests within required service timeframes.
• Follow Flight Centre Business and Flight Centre Travel Group processes and procedures.
• Build and maintain strong customer relationships to drive repeat and referral business.
• Deliver exceptional customer-centric service throughout the booking journey.
• Build rapport with customers, suppliers, and internal stakeholders.
• Achieve monthly sales targets within a fast-paced environment.
• Manage all administration related to the customer journey from sale through to after-sales support.
• Match customers with destination and travel product solutions that meet their needs.
• Sell a broad range of land products and holiday options.
• Attend ongoing training and development opportunities as required.
• Support company sales objectives and product strategy initiatives.
• Deliver a seamless customer experience regardless of booking origin.
• Adapt to evolving technology and utilise multiple systems effectively.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

EXPERIENCE & QUALIFICATIONS

• Matric required.
• South African citizen.
• Minimum 5 years of Flight Centre Travel Group consulting experience (FCB).
• Proven sales and consulting track record.
• Travel experience advantageous.
• Travel qualification advantageous.
• Advanced computer literacy.
• Strong communication, administration, sales, and time management skills.
• Ability to work remotely with reliable WiFi and backup power solutions

Salary: tba

Originally posted on Himalayas