Remote Support Specialist (Network, Systems & SharePoint) – L3

Nexplay Consulting Inc. · Philippines · posted 689mo ago

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About this role

Remote Support Specialist (Network, Systems & Microsoft 365/SharePoint) – L2

Nexplay Consulting | IT Services for Hotels & Restaurants

Join Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We are seeking a Remote Support Specialist (L2) with hands-on experience in network support, Windows systems, Microsoft 365, and SharePoint to support client environments and assist with implementations and ongoing operations.

Responsibilities

Provide remote support for network setup, configuration, and troubleshooting (firewalls, switches, VLANs, IP addressing).
Assist with firewall policy updates, VPN support, and network issue resolution.
Perform routine Windows Server administration tasks (Active Directory, DNS, DHCP, Group Policy support).
Support Microsoft 365 tenant administration, including:
- Microsoft Entra ID (Azure AD) user and group management
- Basic identity and access management (IAM) tasks (password resets, MFA support, access assignments)
- Reviewing sign-in logs, audit logs, and security alerts for troubleshooting and escalation
- Assisting with conditional access policies (under guidance)
Lead Microsoft SharePoint initiatives, including:
- Planning and architecture of SharePoint environments
- Implementation and migrations (on-prem / SharePoint Online)
- Administration and ongoing management
- Permissions, governance, and site structure design
Provide support across the Microsoft 365 ecosystem (Teams, OneDrive, SharePoint integration).
Troubleshoot end-user issues and escalate complex cases to L3 engineers when needed.
Maintain clear, audit-ready documentation in ticketing systems and RMM platforms.
Follow standard procedures for security, compliance, and access control.

Requirements

2–4 years of IT support experience, with exposure to networking and systems
Working knowledge of:
- Firewalls and switching (Fortinet, Cisco, Ruckus, Aruba, or similar)
- Windows Server administration
- Microsoft 365 tenant administration, including:
  - Microsoft Entra ID (Azure AD)
  - MFA and user lifecycle management
  - Security log and alert review
Experience with Microsoft SharePoint (Online and/or On-Prem), including:
- Implementation and migrations
- Administration and site management
- Permissions and governance
Familiarity with:
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
- Identity and security best practices
Strong troubleshooting, communication, and documentation skills
Certifications such as Network+, Security+, or Microsoft certifications are a plus