Remote Receptionist (Belize, Costa Rica, Jamaica, Mexico)

Wanta Thome · Belize, Costa Rica, Jamaica, Mexico · $6 – $8 · posted today ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

We are results-driven employment lawyers who help individuals navigate employment disputes, secure rightful compensation, and foster equitable work environments with our expert legal representation. We are dedicated to making a positive impact through our legal expertise, tireless commitment to clients, and passion for championing equity. By working together, we aim to be catalysts for change and give a voice to those facing injustice. Our mission is a more just workplace and society for all through employee advocacy.

The role

You will be the front door of the firm. Every inbound call comes to you first. Your job is to answer quickly and warmly, find out who the caller is and what they need, and get them to the right person on our team, every time, without guessing. You will also make sure every call and every web inquiry is recorded accurately in our CRM (HubSpot) so nothing falls through the cracks.

This is a reception and routing role. You will not give legal advice and you will not conduct intake interviews. You will be trained on our scripts, routing rules, and systems, and you will be held to clear, measurable standards.

This is a remote, independent contractor position, open to candidates living in Belize, Costa Rica, Jamaica, or Mexico. Shifts are scheduled between 8:00 a.m. and 6:00 p.m. U.S. Central Time, so the phone line has full coverage during business hours.

What you will do

Answer all inbound calls on our cloud phone system (3CX) using the firm greeting, within two rings whenever possible.
Identify each caller: a potential new client, an existing client, opposing counsel or a court, a vendor, or other.
Route potential new clients to an available Intake Paralegal by warm transfer. When no one is available, capture basic contact information and the general nature of the call, and create a follow-up task in HubSpot so an Intake Paralegal calls them back.
Route existing clients to the paralegal or case manager assigned to their matter, following the firm's client call routing protocol, even when the caller asks for the attorney by name.
Recognize and escalate true emergencies immediately according to firm protocol.
Log every call in HubSpot, create or update contact records, and avoid duplicates.
Process website inquiry forms within 15 minutes of submission and route them to the appropriate team.
Take clear, accurate messages and route them through HubSpot tasks or Microsoft Teams.
Maintain HubSpot data quality during slower periods (duplicate checks, missing fields, stale records), following firm procedures.
Coordinate coverage with the other receptionists so the phone line is never unattended during business hours.

What this role does not include

Giving legal advice or opinions about whether someone has a case
Conducting intake interviews or collecting documents from callers
Handling physical mail, deliveries, or visitors

What you need to succeed

Native or near-native spoken and written English, with a clear, professional phone voice
At least 2 years of experience in a phone-based role: call center, customer service, reception, or front desk
Calm, empathetic communication with callers who may be upset, emotional, or frustrated
Strong judgment and discipline in following procedures exactly, including knowing when to take a message instead of guessing
Accurate typing and data entry while talking
Comfort learning new software quickly (HubSpot, cloud phone systems, Microsoft Teams)
Absolute discretion: you will hear confidential and sensitive information every day

Preferred

Experience at a law firm, medical office, or other setting handling confidential information
Experience with HubSpot, Salesforce, or another CRM
Experience with 3CX or another VoIP phone system

Home office requirements

A quiet, private workspace free of background noise, where calls cannot be overheard
Reliable wired internet of at least 10 Mbps upload and download
A backup internet connection (such as a mobile hotspot) for outages
The Firm will provide a laptop and headset