Remote Customer Support Specialist with Slovenian and English - Bulgaria (Sofia,

Foundever · Bulgaria · posted today ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

Come and work with us.

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

YOUR RESPONSIBILITIES:

Respond to and resolve a wide variety of consumer queries by phone calls and e-mails;
taking control of situations and thinking on your feet to make smart decisions in order to resolve up to customer contacts;
Provides customers with advice and information regarding clients' products and services, exceeding department productivity standards and quality customer care standards;
Carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
Understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
Navigating multiple systems simultaneously in order to update e-records promptly and accurately;
proactively provide support and assistance to colleagues and work together as a team.

THE CANDIDATE:

Has very good command of spoken Slovenian (C1-C2);
Has good command of spoken English (C1-C2);
experience in a contact center or customer facing role is beneficial;
can adapt quickly to changes in products, process and technology;
has proven track record of excellent attendance and time-keeping;
has good computer literacy.

Foundever® OFFERS YOU:

Competitive remuneration scheme;
Standard working schedule;
Social package including: additional healthcare insurance, gift vouchers, sport card discounts;
To participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
Opportunities for a long-term professional career;
Entitlement to company internal training and development accordingly global standards;
Work from home.