Regional Key Account - Comercial

The Yellow Nest Group · Mexico · posted today ago

Listing supplied by Himalayas. 101 Careers did not originate this post and applications are handled by the employer.

About this role

Drive Smilics' sustainable growth through the effective adoption of technological solutions, customer retention, and the generation of cross-selling and up-selling opportunities within the B2B environment. This role combines a strong client relationship focus with commercial and technical capabilities, aiming to align customer needs with Smilics’ value proposition.

Key responsabilities:

Manage the full client lifecycle from first sale through onboarding, ongoing support, renewal, and loyalty.
Identify growth opportunities within accounts through contract expansion, consultative selling, and cross/up-selling in coordination with the sales team.
Promote advanced product usage and ensure clients derive maximum value from the solution.
Coordinate with support, product, operations, and quality teams to resolve issues impacting client satisfaction.
Keep CRM up to date with key account insights: activity, risks, opportunities, and roadmaps.
Lead client training sessions, product demos, and technical presentations to foster solution adoption.
Prepare client-specific reports, strategic recommendations, and tailored action plans.
Negotiate and close agreements within internal commercial policies.
Conduct regular client visits to strengthen relationships and ensure satisfaction.
Contribute to the continuous improvement of the customer experience by sharing insights gathered directly from the market.