Quality & Compliance Officer

We’re looking for a highly organised, detail-focused Quality & Compliance Officer to join our growing team. This is a hands-on role for someone who enjoys getting the detail right, keeping processes moving and making sure records, certification and compliance activity are accurate, timely and well managed. You’ll play a key role in keeping our Quality & Compliance function running smoothly, while developing your knowledge and career within a growing awarding organisation.

You’ll be someone who loves to be organsied, spots the detail others might miss and takes pride in getting things right. You’ll need to be confident managing multiple priorities, following processes, keeping on top of deadlines and knowing when something needs to be escalated.

Duties include:

• Review Statements of Results (SoRs) - Check learner results to make sure they are complete, accurate and match the assessment information before certificates are issued.
• Process certification claims in line with company procedures
• Maintain certification records, trackers and databases
• Maintain quality trackers, monitoring logs and action plans
• Support quality reporting and dashboard production
• Assist with data collection, validation and reporting activities
• Manage the Quality & Compliance mailbox
• Compliance Administration
• General Responsibilities, include but not limited to:
• Liaise professionally with internal and external stakeholders
• Maintain confidentiality and handle sensitive information appropriately
• Support continuous improvement by identifying opportunities to improve administrative processes

Person SpecificationEssential

• Previous experience maintaining quality and audit records
• Excellent attention to detail and high levels of accuracy
• Strong organisational and time management skills
• Experience maintaining records, trackers or databases
• Excellent written and verbal communication skills
• Proficient in Microsoft Office applications, particularly Outlook, Word and Excel
• Ability to priorities workload and manage multiple tasks effectively
• Ability to follow processes and maintain accurate records and audit trails

Desirable

• Experience working within an awarding organisation (AO), EPAO or training provider
• Experience of certification administration
• Experience of document control and version management
• Knowledge of Ofqual-regulated qualifications or apprenticeship environments
• Experience of working with quality performance data
• Data and technology skills (Office 365, Excel, Power BI or automation tools)

What Success Looks Like

• Statements of Results (SoRs) are reviewed accurately and processed promptly
• Certificates are claimed and issued within agreed service standards
• The Quality & Compliance mailbox is managed efficiently and professionally
• Quality and compliance registers are accurate, complete, and maintained consistently
• Audit and compliance records are organised, accurate and readily available
• KPI reports, trackers and action logs are maintained accurately and on time
• Internal and external stakeholders receive a responsive and professional service

Our Values At 1st for Awarding, our values guide how we hire, support, and grow together. They show up in how we treat each other, how we work with partners, and how we make decisions.
You can find more about our values on our website.

Why Join Us?

• Salary: £26-28k

• Remote-first role with built-in flexibility

• Monthly co-working days (lunch included!)

• 25 days’ holiday + 8 bank holidays
• 8 Wellbeing Hours per year
• Optional access to Benenden Health, giving you the opportunity to take out a paid health and wellbeing membership
• All the tech you need

To apply:

Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.

Originally posted on Himalayas