Quality and Assurance Manager as Freelancer (all genders)

Vexcash AG · Germany · posted today ago

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About this role

VEXCASH AG is Germany’s leading online provider of short-term loans. We offer our customers a quick and straightforward solution to tide them over until their next payday. More than 800,000 customers already trust our service. Thanks to our innovative approach, they can secure financial liquidity without having to commit to a long-term arrangement.

Aufgaben

About the Role

We are looking for an experienced and motivated Quality & Assurance Manager to lead and continuously improve our quality management processes. In this role, you will be responsible for ensuring that our products, services, and operational processes consistently meet internal standards, customer expectations, and applicable regulatory requirements.

You will work closely with cross-functional teams to identify opportunities for improvement, manage quality risks, and promote a strong culture of quality and continuous improvement throughout the organization.

Key Responsibilities

Develop, implement, and maintain the company’s Quality Management System (QMS)
Ensure compliance with applicable quality standards, regulations, and customer requirements
Define and monitor quality objectives, KPIs, and performance indicators
Lead internal and external audits and coordinate corrective and preventive actions
Identify quality risks and implement appropriate mitigation measures
Investigate quality issues, customer complaints, and non-conformities and ensure effective root-cause analysis
Develop and implement corrective and preventive actions (CAPA)
Drive continuous improvement initiatives across processes and operations
Work closely with all other departments
Provide guidance, training, and support to employees on quality-related topics
Prepare quality reports and present relevant findings and improvement measures to management
Ensure that quality documentation and records are maintained accurately and effectively

Qualifikation

Your Qualifications

Freelancers must meet the requirements for working on a freelance basis and include their proposed monthly rate in their application.

Bachelor’s degree in Quality Management, Engineering, Business Administration, or a related field
Several years of professional experience in quality management, quality assurance, or a comparable position
Strong knowledge of Quality Management Systems and relevant quality standards
Experience with audits, root-cause analysis, CAPA, and continuous improvement methodologies
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently while collaborating effectively across departments
Structured, proactive, and results-oriented approach to work
Strong organizational and project management skills
Very good command of English; German language skills are an advantage
Experience with relevant standards is a plus