QA / Reports & Data Analyst / Compliance

This is a remote position.

We’re looking for Quality Assurance/ Reports Data Analyst / Compliance Specialist to join our A-TEAM!

What you need to do:​

• Design and implement compliance programs and policies specific to the sales department.
• Perform regular audits to assess agent compliance with policies, requirements, and regulations.
• Identify gaps, report findings, and recommend corrective actions to relevant team members.
• Monitor sales processes, practices, and documentation to ensure adherence to established compliance standards
• Analyze sales data, reports, and metrics to identify potential issues or patterns that

require attention.

• Educate sales teams on obligations, policies, and best practices. And conduct training sessions with the team.
• Work closely with management team to integrate compliance and quality objectives.

Requirements

Minimum requirements:

✅At least 3 years accumulated experience as a Quality Assurance Specialist/ Reports Analyst / Compliance Specialist in the BPO industry specifically handling/monitoring SALES accounts.

✅Extensive knowledge with reporting, auditing and analytics

✅Extensive knowledge in designing, creating, and implementing SOPs and compliance programs for SALES teams.✅Strong communication skills

✅Exemplary skills in Microsoft Excel and Google Sheets.

✅Experience in handling several CRMs

✅Must have work equipment ready

✅Minimum 50mbps internet connection and preferably with internet back-up option

Benefits

PERMANENT work from home AU Morning shift HMO in your first year of tenure Fun and engaging environment.

Originally posted on Himalayas