Promo and Events Assistant - Home
About this role
Be part of an amazing story.
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Promo & Events Assistant supports the setup, execution, and optimization of promotional events and campaigns on Macys.com. This role partners closely with Site Merchandising, Marketing, Creative, Affiliate, and offshore teams to ensure promotional events, offers, content, and customer experiences are accurately configured, tested, and launched on time.
The Promo & Events Assistant supports end-to-end site execution for promotional events by coordinating event setup, validating offers, managing CRM and promotional link integration, reviewing business and customer insights, and facilitating cross-functional collaboration. This role helps ensure promotional assets, offers, content, and site experiences are implemented accurately and delivered according to plan while proactively communicating updates, execution requirements, risks, and recommendations to Site Merchandising, Marketing, Creative, Affiliate, and offshore partners.
What You Will Do
- Support the end-to-end setup and execution of promotional events and campaigns on Macys.com, ensuring offers, links, assets, and content are accurate and launch-ready.
- Coordinate CRM linking requirements for promotional events, ensuring customer-facing experiences align with event objectives and launch timelines.
- Partner with Site Merchandising, Marketing, Creative, Affiliate, and offshore teams to gather requirements, validate details, and support timely event execution.
- Validate promotional components prior to launch, including offers, promo codes, CRM links, site assets, content sequencing, and customer journeys.
- Conduct testing and quality assurance to ensure promotional messaging, links, functionality, and customer experiences perform as intended.
- Review business performance and customer insights to identify opportunities for optimization and recommend enhancements to event execution.
- Communicate event status, launch readiness, changes, risks, and key updates to cross-functional stakeholders.
- Track project milestones, follow-ups, and outstanding action items to ensure events remain on schedule and execution issues are resolved promptly.
- Provide direction and support to offshore partners by communicating priorities, sharing best practices, and reinforcing execution standards.
- Build and maintain strong cross-functional partnerships with Site Merchandising, Marketing, Creative Production, Affiliate, and offshore teams to deliver seamless promotional events and customer experiences.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- In addition to the essential duties mentioned above, other duties may be assigned.
Skills You Will Need
Project & Process Management: Strong organizational skills with the capacity to manage multiple priorities, timelines, dependencies, and deliverables in a fast-paced environment.
Quality Assurance & Attention to Detail: Commitment to accuracy and executional excellence when validating promotional offers, customer journeys, site assets, links, and messaging prior to launch.
Cross-Functional Partnership: Talent for building productive working relationships across Site Merchandising, Marketing, Creative, CRM, Affiliate, and offshore teams to drive seamless execution.
Communication Skills: Clear, proactive communication style that keeps stakeholders informed of project status, launch readiness, risks, issues, and execution requirements.
Analytical Thinking: Capacity to evaluate business performance, customer insights, and promotional results to identify opportunities and recommend improvements.
Customer Focus: Customer-first mindset that ensures promotional experiences, messaging, and site functionality support a seamless shopping journey.
Technical & Systems Proficiency: Proficiency with CRM platforms, promotional management tools, content management systems, reporting tools, and testing processes.
Time Management & Prioritization: Demonstrated effectiveness in balancing competing priorities, adapting to changing business needs, and delivering high-quality work within tight deadlines.
Who You Are
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
- This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
Able to work a flexible schedule based on department and company needs.
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
Originally posted on Himalayas
