Program Manager, B2B

Job Description

From AI adoption to modern engineering practices, Galvanize enables organizational goals through targeted, measurable training.

Through onboarding, reskilling, upskilling, and assessments, we help teams build the right skills at the right time to move business forward. With 27,000,000+ technologists updated at 300+ organizations, we empower learners and leaders across industries to propel their careers and make an impact through tech.

SUMMARY: Program Managers are responsible for the successful operation of our deliveries. The Program Managers work closely with the larger enterprise team and classroom students throughout the delivery and, in collaboration with one another, ensure we uphold our contractual obligations to our clients and stakeholders. Our dynamic deliveries are tailored to each client's needs, and our Program Managers work to maintain flexibility while leveraging creativity, organization, and relationship-building to ensure each client’s needs are met.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Help execute delivery of a portfolio of cohort trainings through the full lifecycle (initiation, planning, executing, monitoring & controlling, closing)
• Understand how the program works in detail (even though the subject matter may be technical and possibly unknown to you) and the role of different staff members
• Monitor attendance and share results with our client stakeholders or take appropriate action with students as necessary
• Monitor weekly surveys, assessments, retrospectives, and other similar ceremonies as needed, and collect all data into manageable formats
• Create cohort-specific tooling for each assigned delivery (generate meeting classroom links, set up Teams channels, ensure creation of a dedicated LMS instance with appropriate curriculum resources, support and inform infrastructural resources to ensure student success, etc)
• Onboard students to all Galvanize platforms, facilitate small and large group discussions, and support and message educational plans for students working in an intensive environment
• Support Cohort Kickoff ceremonies at the start of each delivery; plan and facilitate other touchpoints and ceremonies (demo day, graduation, etc) with students aimed at building and maintaining an inclusive and successful community
• Execute student-facing communications during student onboarding (before the start of a delivery), and serve as the primary point of contact for students throughout the delivery
• Keep the classroom running smoothly throughout the delivery through effective communication with instructors and students; tracking student needs and infrastructure supporting their learning
• Check in with instructors on prep activities to confirm instructional and curriculum preparation is on track
• Serve as the point person for instructors and students on all issues and risks that present themselves during the course of a delivery. Triage accordingly, working with the Director of Client Solutions Manager to track and resolve all issues and risks
• Participate in weekly internal coordination meetings between Operations, Academics, and other functions
• Complete delivery closeout activities, including final reports, student offboarding from all cohort-tooling, and planning/leading capstone and graduation ceremonies at the end of each delivery.

• Collaboratively craft and implement developmentally appropriate and effective remedial solutions to address both technical and non-technical growth needs
• Deliver (sometimes difficult) feedback to students that improves outcomes and results in positive sentiment
• Other Duties and Responsibilities as assigned

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:

• 3 Years of Experience OR

• Equivalent combination of education and experience
• Alignment with Galvanize Values:
  • Learn & grow courageously
  • Create belonging with intention
  • Come together, build together
  • Win with integrity
  • Be fueled by our purpose

Certificates and Licenses: None required.

OTHER REQUIRED QUALIFICATIONS:

• Experience working in Microsoft Teams and Outlook
• Experience working in Google Office Suite (Google Docs, Google Calendar, Gmail, etc.)
• Familiarity with Microsoft Co-Pilot
• Ability to clear required background check
• Up to 10% travel

DESIRED QUALIFICATIONS:

• Bachelors Degree(s)
• Self-starter who holds themselves accountable
• Excellent written and verbal communication skills
• Strong public speaking; able to present in front of, facilitate, and engage groups large and small
• Able to quickly build rapport and trusting and compassionate relationships
• Ability to facilitate difficult conversations clearly, compassionately, and directly
• Comfortable making difficult, impactful decisions involving ambiguous situations and does so systematically and collaboratively with sound judgment
• Highly autonomous, conscientious, reliable, self-motivated, and solution-oriented
• Detail-oriented, systematic, and data-driven
• Comfortable taking ownership or partial ownership of a variety of short- and long-projects
• Strong collaboration skills, high self-awareness, flexible, open-minded, and positive
• Possesses a strong growth mindset: seeks feedback, admits to and learns from failure, autonomously learns and grows while seeking appropriate support from coworkers and manager
• Able to prioritize, critically think through a task, and execute it
• Excellent time management skills
• Motivated by and derives satisfaction from high-ownership work environments, and has a passion for education
• Aligned with our overall instructional philosophies
• Able to be professional while still genuinely enjoying your work
• Being a team player, ready to pitch in with whatever needs doing
• Experience with Google Apps, Slack, Asana, Zoom
• Knowledge of GitHub or GitLab
• Teaching experience or a background in coaching, psychology, counseling, social work, or similar work

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range.

• We anticipate the salary range to be $66,379.50- $70,000.00. An individual’s compensation can vary based on several factors which include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a home-based position

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

Job Type

Regular

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Originally posted on Himalayas