Program Manager - Authorized Service Provider (ASP)
About this role
Job Description: ASP Program Manager
Fluke Health Solutions · Fluke Biomedical Division · Authorized Service Provider (ASP) Program
Reports to: Global Service Sales Leader · Department: Global Service Sales
Job Summary:
The ASP Program Manager owns the day-to-day health, growth, and performance governance of Fluke Health Solutions' global network of Authorized Service Providers (ASPs) — the third-party partners who deliver calibration, repair, and preventive maintenance service on Fluke Biomedical equipment outside of Fluke's direct service footprint.
This role is responsible for the full partner lifecycle: identifying and prioritizing new markets, qualifying and onboarding new ASPs, managing royalty and product-tier authorization structures, and running the ongoing quarterly/annual performance cadence that keeps the existing network reliable, compliant, and financially sound. The role blends program management, partner relationship management, and data-driven decision-making, and is measured on ASP network revenue growth, service quality/SLA compliance, and royalty revenue integrity.
Key Responsibilities:
Own the ASP performance assessment cadence (quarterly, annual, and trigger-based) as defined in the ASP Assessment Standard Work
Evaluate and prioritize new ASP markets using country-level revenue/opportunity modeling (install base, net incremental revenue, cannibalization risk)
Score and qualify new ASP candidates against the standard qualification scorecard and Phase 1 audit checklist
Manage royalty structure selection and reconciliation across the existing ASP portfolio
Own product tier authorization decisions (which service categories each ASP is certified to perform) and reassess at each quarterly review
Monitor SLA/turnaround-time performance and loaner pool health across all Tier 2/3 escalations
Maintain and report on the ASP KPI dashboard (service volume, revenue vs. plan, customer satisfaction, certification status)
Lead or coordinate process-improvement initiatives affecting the ASP network (e.g., contract renewal process, onboarding workflow)
Serve as the primary relationship owner for escalated ASP or end-customer issues involving ASP-delivered service
Qualifications
Required:
Bachelor's degree in Business, Engineering, Life Sciences, or a related field, or equivalent professional experience
3-5+ years of experience in channel/partner management, service operations, or program management — medical device, biomedical, or technical equipment industry strongly preferred
Demonstrated experience managing partner performance against SLAs, KPIs, or contractual scorecards
Strong financial/analytical skills — comfortable building and interpreting revenue models, royalty structures, and ROI/breakeven analysis
Excellent relationship management and cross-cultural communication skills, given the global and multi-region nature of the ASP network
Proficiency with Excel/spreadsheet-based analysis tools; experience with CRM or partner management platforms a plus
Preferred:
Experience with biomedical test equipment, calibration standards (ISO 17025), or quality systems (ISO 9001/13485)
Experience running or participating in Kaizen / continuous-improvement events
Prior experience managing international distributor, dealer, or service-partner networks
Familiarity with royalty or licensing-based partner compensation models
Originally posted on Himalayas
