Product Manager

SchoolHire, a market-leading technology company working with over 1,500 schools nationwide, helps schools maximise the use of their facilities through its innovative online booking platform. It is part of the ParentPay Group, the UK's leading provider of cashless payments and parental engagement solutions for schools
As Product Manager, you will have end-to-end ownership of the SchoolHire product lifecycle, from identifying and validating opportunities through to delivery, launch and continuous improvement. Working closely with an autonomous, cross-functional team, you will translate customer and market insight into a clear product vision, strategy and outcome-led roadmap that supports business growth and delivers an excellent experience for schools and their end users. You will be accountable for customer and business outcomes in the SchoolHire domain, using research, product analytics, feedback and market trends to make informed decisions. As the central link between customers, engineering and wider teams including Customer Success, Sales and Marketing, you will create alignment, prioritise for value and enable iterative delivery. You will also oversee acceptance testing and launch readiness, represent SchoolHire at relevant industry events and help ensure the platform remains the market-leading solution for facility hire.

Key Responsibilities

• Use customer insight, product data, market trends and problem validation to define the product vision, strategy and intended outcomes, aligned with SchoolHire and ParentPay Group objectives
• Own and continuously develop an outcome-led product roadmap and clear product positioning
• Develop a deep understanding of schools, hirers and other end users through research, feedback and product analytics, identifying their needs and pain points
• Own value-based prioritisation, enabling the cross-functional team to break down and deliver improvements iteratively for the highest customer and business impact
• Partner with engineering to shape, size and scope solutions, provide clarity throughout delivery and make informed trade-offs
• Define acceptance criteria and coordinate testing, release readiness and sign-off for new functionality
• Build trusted relationships with internal and external stakeholders, manage expectations and create alignment around a common product vision
• Collaborate with ParentPay payment teams to optimise payment journeys and mechanisms across the platform
• Equip Sales, Marketing, Customer Success and onboarding teams with clear product messaging, insight and launch support
• Represent SchoolHire at relevant trade shows and industry events to deepen market knowledge and support business growth

Skills, Knowledge and Expertise

• Product management experience in a customer-centric, cross-functional digital product team
• Experience defining product vision, strategy and outcome-led roadmaps
• Experience using customer research, market insight and product analytics to inform decisions
• Experience delivering and continuously improving products through a test, learn and iterate approach
• Experience in marketing and trade shows (desirable)

Skills and knowledge

• Excellent verbal and written communication skills
• Ability to translate customer and business needs into clear outcomes, priorities and product decisions
• Ability to explain products and services clearly and simply
• Strong prioritisation and organisation skills, with the ability to manage competing demands and make clear trade-offs
• Collaborative and influential, with strong stakeholder management across technical and commercial teams
• Strategic, data-informed and comfortable working autonomously through change and ambiguity

Originally posted on Himalayas