Processing Analyst

World Business Lenders · Panama · posted today ago

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About this role

About World Business Lenders (www.wbl.com)

World Business Lenders (WBL) is proud to offer short-term, real estate-backed commercial loans to a diverse range of small and medium-sized businesses across the United States, especially those who may find it challenging to secure traditional financing.

Typically, the work schedule is from 9:00am to 6:00pm Eastern Time, Monday through Friday, though there might be times when additional hours are needed to meet business demands.

We’re looking for someone with strong communication skills in English, both spoken and written.

Please note that all resumes should be submitted in English.

About the Role

Manage condition clearing and documentation workflows.
Monitor pipeline progression and operational SLAs.
Ensure loan files meet quality and completeness standards.
Coordinate activities across underwriting, title, valuation, and closing.
Resolve operational bottlenecks and escalations.
Maintain workflow controls and process documentation.
Drive operational efficiency and service improvements.

Typical Day-to-Day :

The Processing Analyst's day is focused on moving assigned loan files forward, communicating with customers and internal teams, and making sure all required information and documentation is completed accurately and on time.

Daily

Review assigned files and prioritize urgent or time-sensitive items.
Contact customers and follow up on outstanding documents or information.
Review documents received and identify missing or inconsistent information.
Update loan files and notes with current status and next steps.
Respond to Underwriting requests and work on outstanding conditions.
Communicate with Sales regarding file status, issues, or delays.
Coordinate with Closing, Title, Valuation, Legal, or other teams as needed.
Provide customers with updates and explain outstanding requirements.
Monitor files for potential delays and take action or escalate when necessary.

Weekly

Review the full pipeline and prioritize files based on stage, urgency, and outstanding requirements.
Follow up on aging files and unresolved conditions.
Ensure files moving to Underwriting or Closing are complete and ready.
Review upcoming closings and confirm all required steps are on track.
Follow up on outstanding closing items, including signatures, verification, and insurance requirements.
Keep Sales and other relevant teams informed of material changes or expected delays.
Review personal performance against Processing SLAs and quality expectations.
Overall ownership: The Analyst is responsible for knowing the status of every assigned file, knowing what is outstanding, following up without being reminded, and keeping the file moving to the next stage.

Key Responsibilities:

The Processing Analyst owns assigned loan files from receipt through Underwriting and, for approved loans, through Closing.
Review files, contact customers, and conduct interviews to understand the business, property, ownership, debts, and loan purpose.
Identify potential eligibility, documentation, or other issues early and escalate when necessary.
Collect, review, and organize required business, legal, property, ownership, guarantor, and insurance documents.
Work closely with Underwriting to provide requested information and clear conditions.
Keep customers and Sales updated on file status, outstanding requirements, and material issues.
Coordinate with Closing, Title, Valuation, Legal, and other teams to keep files moving.
Manage required closing steps, including notary coordination, loan document execution, confirmation calls, final ID verification, and insurance updates.
Maintain accurate file records and follow up on outstanding items until resolved.
Meet established Processing SLAs, quality standards, and documentation requirements.

Key Internal & External Interactions

The Processing Analyst will work regularly with the following teams and individuals:

Customers: Collect required information and documents, conduct interviews, provide application updates, answer questions, and communicate next steps.
Sales: Receive new files, clarify information, provide status updates, and communicate material issues or delays.
Underwriting: Submit complete files, respond to questions, provide additional documentation, and clear conditions.
Closing & Title: Coordinate closing requirements, signing, notary arrangements, loan documents, and other closing-related items.
Valuation: Follow up on property valuation requirements and provide or obtain information needed to complete the file.
Legal: Coordinate on ownership, entity structure, borrowing authority, guarantors, and other legal documentation.
Processing Team Lead: Escalate complex issues, seek guidance when needed, and receive feedback on file quality, productivity, and overall performance.

Requirements

Required Education:

A Bachelor’s degree or equivalent experience is required.

Required Experience:

Bring along 1-3 years of valuable experience in banking or finance;
Hands-on experience in lending, ideally commercial lending, with a strong understanding of commercial loan documents, corporate documents, and banking statements;
Confident ability to read and interpret title commitments with ease.

Preferred Background / Industry Experience:

3 years of experience in commercial lending, loan processing, mortgage lending, banking, or financial services.
Experience working with loan applications, customer documentation, underwriting, or closing processes is preferred.

Key Soft Skills:

Attention to detail: Able to identify missing, inconsistent, or incorrect information.
Communication: Clear and professional communication with customers and internal teams.
Ownership: Takes responsibility for assigned files and follows tasks through to completion.
Organization: Able to manage multiple files, deadlines, and priorities.
Problem-solving: Identifies issues early and looks for practical solutions.
Follow-through: Consistently follows up on outstanding documents, conditions, and requests.
Judgment: Knows when to handle an issue independently and when to escalate.
Teamwork: Works effectively with Sales, Underwriting, Closing, Title, Legal, and other teams.
Adaptability: Able to adjust to changing priorities and new processes.
Professionalism: Maintains a positive, reliable, and customer-focused approach.

Technical Skills:

Basic understanding of commercial lending and loan documentation.
Ability to manage and update loan files accurately in a Loan Origination System (LOS) or similar platform.
Proficiency with CRM, email, Microsoft Office/Google Workspace, DocuSign, and video conferencing tools.

Tools:

Loan Processing/LOS system: Manage assigned files, update statuses, add notes, upload documents, and track outstanding requirements.
CRM: Review customer and application information and maintain communication records.
Email and phone: Communicate with customers, Sales, Underwriting, Closing, Title, Legal, and other teams.
DocuSign: Coordinate and track required loan document signatures.
Zoom/video verification: Complete final customer identity verification.
Document management systems: Collect, organize, review, and maintain required loan documentation.
Internal Processing procedures and checklists: Follow required steps, quality standards, SLAs, and closing procedures.
Microsoft Office: Prepare, review, organize, and share information and documents as needed.